Amanda Kulesza Email & Phone Number

Westwood, New Jersey, United States

Specialties: Endocrinology, Family Medicine, Internal Medicine, PhysiatrySkilled in Epic.• Cleaning and stocking exam rooms.• Preparing rooms and patients for in-office procedures.• Greeting and rooming patients. • Completing patient interviews including documentation of problems, history, and medication reconciliation.• Submitting prior authorizations to insurance companies.• Ordering labs, medication refills, and specialty referrals as directed by clinician.• Administrative duties, as needed (answering calls and messages, scheduling appointments, filing forms, etc.) Clinical skills include: A1C checks, EKGs, injections

Closter, New Jersey, United States

• Enter, maintain, and reports all medical history, medical coding, and filing claims using Electronic Medical Record (EMR) system• Promptly investigate all outpatient denials pertaining to diagnosis and procedure coding• Updates all patient files and make sure documents are accurate, confidential, and compliant• Greets, check in and checkout patients, and advises other medical staff of arrival of patient’s• In coordination with the MRS, assist in maintaining inventory of necessary supplies and assists with maintaining inventory on all instruments• Address and request referrals and other insurance authorizations• As well as, passing along patient information for prescription, x-ray or lab requisitions to necessary partiesThis includes, calling pharmacies, hospitals, and labs• Schedule appointments, reschedule, follow up with no calls, no shows, the discharge of patients, and follow up appointments• Answer inbound calls to the practice, as well as, greet vendors and set vendor appointments• Will convey messages in writing, electronically, and verbally• Will maintain Physicians calendars, prepares doctors notes, return to work, school, or leave notices and all other correspondence as directed• Scanning, filing, and faxing documents, as well as, prepare and sort mail• Ensure the waiting and reception areas are kept orderly and clean, and will report on any damages of furniture, supplies, or equipment• Act as a liaison with patients, referrals, general practitioners, health care professionals, and patient’s family member in a compassionate and kind manner• Other office responsibilities, assigned by supervisor or Physician, as deemed necessary

Montvale, New Jersey, United States

Utilizing the ASPIRE philosophy and processes, the BA supports the Primary Urgent Care Center, and patients by providing a variety of services such as: monitoring of Key Performance Indicators (KPI`s), database management, information processing, patient/department support, materials/inventory management, educational/training functions, and unit-specific tasks.Responsible for: • Answered phone calls promptly • Assisted LGBTQ+ patients with proper specialists • Billing (Collected copayments, settled disputes, etc.)• Completed insurance verification • Emailed correspondence with patients and different departments • Filed medical records into appropriate charts • Greeted patients• Followed up on patient inquiries, including medical record requests• Maintained an organized waiting room, including restocking of reading materials• Patient Registration• Prepared travel medicine packets• Signed Good Faith Estimates, in compliance with the No Surprises Act• Sorted through incoming mail• Submitted prior authorizations, pre-certifications, and referrals• Scheduled appointments• Technology inquiries, as needed (i.e., Epion, Patient Portal, etc.)• Trained new hires and cross-trained other employees• Transitioned patients through the check-in and check-out process Other tasks as assigned by my manager. Software knowledge:• Athena Health• CoverMyMeds• Epion• Evicore • MeditechProjects• Compiled comprehensive training manuals for daily tasks, Good Faith Estimates, and High-Reliability Organizations

Montvale, New Jersey, United States

Externship at VMG - Primary Urgent Care Center. Observed daily operations in medical office. Emphasis was on refinement of skills and performance of all administrative and clinical tasks.

Paramus, New Jersey, United States

Externship at the Center for Digestive Health, with a focus in Colorectal and Gastrointestinal. Observed daily operations of medical office. Practiced administrative skills, intake, vitals, and office procedures.

Paramus, New Jersey, United States

Manage the current SGA Eboard and members in the drafting of legislation, implementation of projects, and connecting of student body with campus administrators. Handled the association’s social media accounts and official website. • Served as Vice President and led the (student) Senate (May 2022-January 2023). • Served as Treasurer and oversaw the Student Activities Board (May 2021- May 2022).

Paramus, New Jersey, United States

High patience and soft critiques to guide students toward strong writing skills. Writing mentor, knowledgeable in both MLA and APA formatting. Specialized in: • Citations• Essay structure• Grammar and punctuation• Outlines• Research • Source evaluation• Thesis developmentAnatomy and Physiology I & II mentor Knowledgeable in: • Note-taking• Study techniques• Test PreparationOther areas of focus: Resume building

Paramus, New Jersey, United States

Well- organized, proactive, and detail-oriented with commitment to facilitating smooth admissions processes and ensuring each student is able to complete admissions documents quickly and correctly.• Leading campus tours for prospective students and families• Customer service representative for the campus Info Desk• Completion of other tasks delegated by supervisors Represent admissions office by: • Answer telephone and in-person inquiries to admissions office.• Respond to on-line messages regarding application status.• Contact individuals to obtain missing information and clear up discrepancies.• Keep front desk and reception area in a neat and organized fashion.• Disperse incoming mail to correct recipients throughout the office.• Greeted all visitors to admissions office and directed inquiries to appropriate person.• Directed campus tours to new new and prospective students

River Edge, New Jersey, United States

Inspired and supported patients to help improve their health and well-being.• Assisted patients with account registration, information requests, and payment for services. • Greeted patients upon arrival & checking patients in to see the Chiropractor• Presented and sold memberships and visit packages• Educated patients on best membership options for their needs• Answered phone calls and completed sales calls• Customer Conflict Resolution• Maintained the cleanliness of the clinic and organization of workspace• Managed files and ensured thorough documentation of inpatient accounts• Recognized and supported team goals while creating and maintaining positive relationships with team members.• Upheld The Joint Chiropractic’s core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT, and ACCOUNTABILITYOther highlights include: • Conversion of 41.3% of patients into a plan or package deal during clinic's 1st year of operation• Social media management • Experience with Atlas and Axis services

Paramus, New Jersey

Assisted in supporting management of daily operations & coaching & mentoring of Cafe servers. • Delivered exceptional customer service that ensures sales & high levels of customer satisfaction. • Executed on the cafe service standards: offered a warm welcome, recommend add-ons, personalized the customer’s order, offered membership, & thanked the customer. • Assisted the Cafe Manager in the daily operations of the café. • Greeted & established rapport with customers, proactively engaging them in conversations about our products, services, & promotions to determine their needs & recommend the right products. • Ensured all customer transactions were processed accurately & in a timely manner. • Prepared & served drinks & food in accordance with Cafe standards & health code• Ensured exceptional product quality standards. • Drove sales by engaging all customers in our cafe & customer sampling of Cafe products. • Received & stored deliveries of Cafe products. • Completed prep sheets & waste logs • Maintained Cafe cleanliness by using the maintenance checklists to delegate & follow up on tasks throughout the day. • Mentored & helped orient & train new Cafe servers• Assisted with the execution & compliance of all operational & visual merchandising standards in partnership with the Cafe Manager. • Performed all opening & closing procedures and support tasks in accordance with Cafe standards. • Protected Company assets by ensuring the accurate execution of loss prevention procedures, including cashiering and inventory standards, waste logs monitoring, sample recording, coupon redemption & discount & return policies. • Assisted in throughout the store as needed. Other highlights: • Oversaw the introduction and transition of the BN Cafe App• Created promotional content for social media use• Managed the cafe for extended periods of time without a manager present

Paramus, New Jersey

Was responsible for selling by providing exceptional customer service in the Cafe through cafe service standards. Made the Cafe experience interactive and engaging by enthusiastically sharing your knowledge about our products and services and meeting the needs of the customer. Cared about and valued people and exemplified core values.• Customer Service• Quality• Empathy• Respect• Integrity• Responsibility• Teamwork• Delivered exceptional customer service that ensures sales and high levels of customer satisfaction. • Executed on the cafe service standards: offer a warm welcome, recommend add-ons, personalize the customer's order, offer membership, and thank the customer. • Greeted and established rapport with customers, proactively engaging them in conversations about our Cafe products, services, and promotions to determine their needs and recommend the right products. • Ensured all customer transactions are processed accurately and in a timely manner. • Prepared and servde drinks and food in accordance with the Cafe standards and health code. • Performed all support tasks in the Cafe, including baking, completing prep sheets, cleaning cases and equipment, and restocking displays. • Used the maintenance checklists throughout the day to maintain Cafe cleanliness. • Drove sales by engaging all customers in our cafe and customer sampling of Cafe products. • Ensured execution and compliance with operational standards for the Cafe. • Performed all opening and closing tasks. • Protected company assets by ensuring the accurate execution of loss prevention procedures, including cashiering and inventory standards, waste logs monitoring, sample recording, coupon redemption and discount and return policies. • Helped orient new cafe servers, ensuring a smooth acclimation to the store and our bookselling culture. • Assisted in any area of the store as needed.

Paramus, New Jersey

Delivered superior service while connecting with our guests & supporting efforts to achieve financial goals. • Presented a calm demeanor that deterred others from engaging in disruptive conduct, while encouraging a positive interaction with guests.• Answered guest questions courteously & accurately or quickly directed them to the appropriate resource.• Worked effectively with supervisors & co-workers.• Effectively multitasedk as needed, including but not limited to greeting guests, tearing & scanning tickets, checking IDs, directing guests & answering guest questions.• Demonstrated consistent & effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, & sampling.• Completed transactions by greeting each guest, identifying the guest's request, operating POS terminals, making change accurately, completing loyalty transactions, & thanking guests.• Ensured security of all cash, receipts & tickets.• Enforced movie ratings system courteously & effectively. • Distributed, ensured proper working order of, & understood how to operate Assisted Moviegoing Equipment.• Cleaned & maintained all areas of the theatre including auditoriums, restrooms, lobbies, concession areas, & box office areas.• Performed nightly custodial duties as necessary, including vacuuming, mopping, seat-cleaning, sanitizing restroom fixtures, etc.• Controlled access to the theatre.• Frequently monitored auditoriums for picture & sound quality, temperature, lighting levels, audience behavior, & film piracy.• Performed daily stocking and maintenance duties.• Worked & met deadlines with minimal supervision.• Followed all procedures to ensure a safe work environment, as well as the safety of our guests.• Safe use of all chemicals/cleaning materials.• Upheld AMC's Business Practice Standards & ensured compliance with company programs.• Assisted with other Crew functions and perform other duties as directed.

Orlando, Florida Area

Employed through the Disney College Program as a Quick Service Food and Beverage Cast Member. Assigned to Sunset Ranch Market in Disney's Hollywood Studios. Member of a multi-functional team that collaborated to create lifelong memories for all guests. Constant delivery of the "Four Keys" (safety, curtesy, show, & efficiency) to create a hospitable environment for all guests.• Sold food and beverages at outdoor kiosks and restaurants• Took and filled orders while multi-tasking• Prepared and assembled food items in a kitchen area, including the use of a fryer, grill, oven, and other industrial cooking equipment• Prepared, handled and served food products including but not limited to meat, meat products, pork, shellfish, egg, dairy, gluten, soy, and nut products• Handled cash - both manual and using computerized registers• Bussed tables, cleaning kitchen and counter equipment, and emptying trash cans• Dispensed and sold alcoholic beverages• Set and stocked tables, outdoor carts, and restaurants• Heavy lifting, pushing heavy carts• Worked with cleaning chemicals• Worked independently or as part of a large team• Stood for extended periods, working outdoorsOther highlights included: • The introduction and troubleshooting of the MagicBand service• Calmed upset children and adults during high stress situations• Delivered daily guest service in Fortune 100 company

Master Of Public Administration - Mpa, Health/Health Care Administration/Management, 4.0

PADM-6601-081: Organizational Theory Fall 2023 | "LGBTQ+ Healthcare: The Importance of Gender-Based Care" LGBTQ+ individuals face.

Associate Of Science - As, Medical Office Assistant/Specialist, 4.0

Activities and Societies: Bergen Pride (Secretary), Women's History Month Committee, Black History Month Committee, Women's Advisory.

Certificate, Business Essentials

A foundation in business principles and skills needed for today’s workplace, in the areas of business law, management, marketing.

Bachelor Of Arts (B.A.), Literature

Activities and Societies: SAIL ProgramThe Literature program taught me to understand literature as a cultural critique, personal search.