Ashokkumar V Email & Phone Number

Chennai, Tamil Nadu, India

Chennai Area, India

Leading a team of 100+ Engineers in delivering 24/7 Infrastructure support and project execution for 20+ Global accounts across US, Europe, China & India● Contelli Platform: Designed and deployed observability and Enterprise Service Management solution with Service Now (SaaS) and SolarWinds in Cloud as IaaS● SOC: Implemented and managed AlienVault’s SIEM solution● M365: Provided and maintained Email Collaboration support services● Established and fostered productive working… Show more Leading a team of 100+ Engineers in delivering 24/7 Infrastructure support and project execution for 20+ Global accounts across US, Europe, China & India● Contelli Platform: Designed and deployed observability and Enterprise Service Management solution with Service Now (SaaS) and SolarWinds in Cloud as IaaS● SOC: Implemented and managed AlienVault’s SIEM solution● M365: Provided and maintained Email Collaboration support services● Established and fostered productive working relationships with customers and focused on achieving common business objectives Show less

Chennai, Tamil Nadu, India

Client: InMobi, BangaloreRole: IT / Data Center / Cloud OperationsCorp IT Ops / Projects● Tech support for 1200+ employees globally● Initiated projects as part of G Suite to O365 migration – Intune, Bit locker, 2FA, Advanced Threat Analytics, Endpoint ManagerDatacenter Ops/ Cloud Migration Projects● 3000+ servers in multiple data centers● Successfully planned and accomplished the DC consolidation project visiting Dallas, US● On-Prem to Azure Cloud… Show more Client: InMobi, BangaloreRole: IT / Data Center / Cloud OperationsCorp IT Ops / Projects● Tech support for 1200+ employees globally● Initiated projects as part of G Suite to O365 migration – Intune, Bit locker, 2FA, Advanced Threat Analytics, Endpoint ManagerDatacenter Ops/ Cloud Migration Projects● 3000+ servers in multiple data centers● Successfully planned and accomplished the DC consolidation project visiting Dallas, US● On-Prem to Azure Cloud migration with Cloud native solutions● Network revamp project: Traditional to Clos - Spine and Leaf network architectureObservability Platform● Onboarding of alerts from multiple applications in a common Event management tool, CITO● PagerDuty/OpsGenie solution for Incident Response Management of production serversKey Achievements● Received and honored with Oscar award for IT strategies and operations● Delivered and ensured Excellent Customer Experience and expanded Scope Show less

Chennai Area, India

• Conducted Quarterly Business Review meeting with all Stakeholders and facilitated Weekly/Monthly review meetings with Customer POC• Initiated and executed Continual Service Improvement initiatives• Created and delivered executive summaries/dashboard• Analyzed risks and mitigated risks proactively• Ensured Process Compliance Reviews according to the Statement of Work• Conducted ISMS audits to protect information asset• Controlled and optimized the cost within budget for… Show more • Conducted Quarterly Business Review meeting with all Stakeholders and facilitated Weekly/Monthly review meetings with Customer POC• Initiated and executed Continual Service Improvement initiatives• Created and delivered executive summaries/dashboard• Analyzed risks and mitigated risks proactively• Ensured Process Compliance Reviews according to the Statement of Work• Conducted ISMS audits to protect information asset• Controlled and optimized the cost within budget for the team• Monitored and maintained SLA & SLOs• Evaluated and improved CSAT score Show less

Chennai Area, India

• Established and followed Service Desk, Incident, Problem, Change, Release Management and Configuration management process for IT Operations as per ITIL framework• Developed and executed Service request process for repeatable changes• Designed and deployed Dashboard for Management to monitor SLA’s• Initiated and achieved Cost optimization through Consolidation, automation, resource sharing, new tool evaluation and deployment• Optimized resources and enhanced Service levels by… Show more • Established and followed Service Desk, Incident, Problem, Change, Release Management and Configuration management process for IT Operations as per ITIL framework• Developed and executed Service request process for repeatable changes• Designed and deployed Dashboard for Management to monitor SLA’s• Initiated and achieved Cost optimization through Consolidation, automation, resource sharing, new tool evaluation and deployment• Optimized resources and enhanced Service levels by introducing Remote Desktop Support• Applied and improved Change Management and reduced incidents• Ensured and maintained ISO 27001 compliance procedures by implementing controls, risk assessment and mitigation plans• Innovated and streamlined IT policies and procedures for various projects, aligning with industry standards and best practices• Continuously improved and upgraded IT infra services with new tech initiatives Show less

Madurai Area, India

Oversaw and ensured all day-to-day Production, Incident Management,Vendor Management, Asset Management & Software Licensing• Microsoft Exchange Server installation & configuration• WatchGuard firewall configuration & management• Access & Patch management• Led and completed IT Project: WAN implementation, connecting remotehospitals.

Madurai, Tamil Nadu, India

• Windows NT Server management• Novell Netware Server implementation with high availability.• Windows Server patch management• Norton Antivirus management

Bachelor Of Engineering (B.E.), Electrical And Electronics Engineering

Education record