Alena Walker Email & Phone Number

Fort Wayne, Indiana, United States

Salt Lake City, Ut

- Oversaw new business development and customer servicing, including coldcalling, networking, marketing, lead generation, bid process, and accountservicing.- Effectively analyzed data and market trends to optimize customersatisfaction while increasing profitability by 500%.- Liaised between brokerage and asset departments, communicatingproficiently to maintain customer satisfaction, acceptance rates, and on timedeliveries.- Supervised team of dispatchers while also aided in negotiating carrier ratesand managing discrepancies at shipper or receiver.

Provo, Utah

- Set and exceeded inside sales goals by establishing ambitious targets andoptimizing relationships.- Branded products through effective salesmanship and maintained long-termrelationships with clients.

Salt Lake County, Utah, United States

- Recognized and rewarded outstanding work performance to cultivatepositive and collaborative hospitality culture.- Mentored new hires, resulting in stronger staff development and increasedproductivity.- Participated in exclusive TeeUp Crew which travels to oversee new venuelaunches, recruit entire front of house staff, and educate employees on allsteps of service.

•Train and manage 8-12 independent consultants•Design and promote a unified team goal at the beginning of each month•Increased sales by constructing a system for personalized customer service

Telluride, Colorado, United States

- Applied strong leadership talents and problem-solving skills to maintainteam efficiency and organize workflows to meet any daily demand.- Collaborated with 8 volunteers to establish largest and most profitableadventure package which offered unique experiences for customers.- Oversaw talented team of 25 outside adventure partners by activelycommunicating project information, remedying issues and deliveringpositive feedback.

•Provided administrative support including responding to public inquiries and legislative requests•Interacted with representatives for members of Congress to discuss key legislation •Drafted memoranda, analyzed policy, and made recommendations based on Congressional hearings of health and environment policy

Underwent 30 hours of training to become a Guardian ad Litem Attended court hearings on behalf of the child; communicated with all parties involved within the caseMet with judge to discuss proper placement to ensure the child’s safety

Fort Myers, Florida Area

•Marketed, processed, and managed small eBay business•Refined shipping process, enhanced overall organization and decision making, and reduced customer complaints

Front desk hostess with a strong emphasis on customer service

Recognized for strong sales skills resulting in invitations to attend conferences for top-selling representatives in FloridaTrained in customer service and leadership skills

Greeted guests in order to create welcoming environment