Akwanzaa B. Email & Phone Number

Houston, TX, US

Houston, Texas, United States

• Subject Matter Expert for Command Line, WP CLI, and Bash, contributing significantly to technical operations and team skill enhancement.
• Successfully manage complex issues, demonstrating advanced analytical thinking and problem-solving skills
• Onboarded and mentored new hires, enhancing team efficiency and knowledge in workflows and job duties.
• Excelled in handling multiple queries simultaneously, prioritizing cases effectively to provide optimal solutions or timely escalations.
• Swiftly and efficiently handled manager and sales escalations, taking full ownership of client cases to ensure satisfaction and timely resolution.
• Recognized for exceptional skills in observing and documenting bugs, resolutions, and improvements.

Houston, Texas Area

• Monitoring, analyzing, and diagnosing Linux, Apache, MySQL/MariaDB, and PHP
• Assisted in the technical support process refinement to improve quality of support.
• Onboarded new hires, teaching policies, best practices, and tool usage.
• Developed and maintained technical documentation, improving technician's' troubleshooting skills and work quality.
• Resolved high-level technical issues, contributing to a significant decrease in escalations.
• Served as the go-to person for complex technical escalations, aiding in efficient problem resolution.

Associate Of Science - As, Computer Science

Focusing on developing a comprehensive understanding of software and hardware systems, computational problem-solving, and technology.

Computer And Information Systems Security/Information Assurance

Focus on network security, risk management, and secure information practices to protect against cyber threats.