• Analyzed data and generated SAP reports to guide sales strategies and provide insights into customer trends.• Maintained customer data in SAP/CRM and resolved order-related issues.• Managed order entry, tracking, and fulfillment in SAP, coordinating with logistics and inventory.• Analyzed sales metrics, monitored KPIs, and recommended improvements to achieve sales targets.• Managed SAP modules and configurations, ensuring alignment with business needs.• Maintained accurate data in SAP, performed migrations and integrations.• Provided SAP support and training, developing materials to enhance user proficiency.• Resolved SAP issues, coordinated with support teams, and implemented system upgrades.• Managed user accounts, permissions, and security settings in Microsoft 365.• Configured and maintained services like Exchange Online, SharePoint, and Teams.• Ensured application updates, licensing, and performed routine maintenance.• Provided technical support for Microsoft 365 issues and conducted user training.• Monitored policy adherence and implemented data protection measures.• Identified and implemented enhancements for sales and IT systems efficiency.• Worked with sales and IT teams to align strategies and resolve issues.• Documented procedures, and issues, and prepared performance reports for management.

* Monitoring customer orders and specifications coming through the customer order app.* Developing and implementing efficient processes to streamline the workflow within the production department to ensure products are manufactured according to customer’s specifications.* Proactively addressing bottlenecks and challenges to maintain a consistent workflow.* Overseeing the end-to-end delivery process, from order fulfillment to tracking and timely delivery.* Coordinating with logistics partners to optimize delivery routes and resolve delivery-related issues to ensure a seamless customer experience.* Creating and managing delivery schedules, taking into account product availability, customer preferences, and delivery capacity.* Implementing quality control measures to ensure that products meet company standards before being dispatched for delivery.* Building and maintaining strong relationships with clients by providing exceptional service and addressing their needs and concerns.* Serving as the primary point of contact for client inquiries, feedback, and support, ensuring a high level of client satisfaction.* Collaborating with various departments, including production, marketing, and customer service, to ensure alignment of goals and effective communication.

● Initiated monthly full count of stocks for monthly closing stock report.● Performed data entries that reflect the transactions of received inventory in Tally ERP9. ● Performed daily entries of inventory consumption by departments. ● Issued out inventory as per request from business lines. ● Performed identification, inspection, Purchase order and Air waybill validation on inventory received. ● Coordinated deliveries of client orders be it exports or local orders. ● Operate in a secondary role as an Assistant Accounts Officer in charge of Sales invoicing, VAT calculation, Credit Sales analysis and Production/Cost to Sales analysis. ● Prepared Sales Invoices and Delivery notes using Tally and VAT bills for sold inventory. ● Assisted in the monthly preparation of employee Payroll. ● Handled asset management for Printing and Ink Mixing machinery on production floors.● Drafted weekly sales and inventory reports to management.

• Perform prospecting for potential clients be it for deposit mobilization or loan acquisition. • Meet with Loan applicants to identify their needs and collected information for loan applications.• Analyze active loan files on a regular basis to recommend solutions to help speed up the loan process• Complete loan contracts and teach clients on policies and regulations. • Interview applicants to define financial elegibility and establish debt payment plans.• Perform financial assessment of loan applicants to establish their eligibility.• Monitor and update account records. • Prepare detailed loan proposals, advised clients on how best to manage repayments. • Respond to applicant's questions and resolved any loan-related issues. • Report a daily, weekly and monthly report to management. • Perform loan recovery of delinquent loans.

- Initiated quarterly ad-hoc stock taking and full count for Materials and Supply items (M&S).- Updated the Internal store system (SAP) to reflect received M&S and inventory.- Located and Shelved M&S.- Issued out M&S as per request from business lines.- Created material transfer documents for inventory shipment to other locations.- Management of chemical inventory at facility's warehouse.- Updated the Chemical Inventory Kaderx with chemical transactions or movement.- Updated chemical inventory tracker for movements of inventory in and out of the warehouse.- Maintenance of stored chemicals.- Assisted with receiving and unloading shipments- Organized and stocked materials in the warehouse- Packed and prepared orders for shipment- Operated pallet jacks and other materialhandling equipment as needed.- Conducted inventory checks and maintainedaccurate records.- Performance of emergency responses to accidental leakages.

Worked in the Public Relations office as Customer Relations and Response worker for a period of 3 months. Responsibilities include;• Education of visiting clients on the health insurance benefits and packages offered by the scheme.• Writing of comprehensive reports of insightful feedback from displeased clients to management.• Field work included overseeing the setup of the computers and machines to be used in service registration.