Andrea K. Webster Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Work cross-functionally to enhance employee engagement, optimize processes, and achieve organizational success. Facilitate organizational transformation, improving adaptability and innovation while increasing capacity and driving efficiency. Through the development of agile operating models, increase productivity and employee engagement, ensuring alignment of expertise for improved knowledge sharing. Demonstrate thought leadership in Generative AI, spearheading initiatives that foster cross-functional collaboration and knowledge dissemination within EY Canada.

Toronto, Ontario, Canada

From assessment to execution, spearheaded performance enhancements that grew companies, improved operating efficiency and delivered bottom-line results. Collaborated with a client roster of leading consumer packaged goods, pharmaceutical and healthcare organizations. Engaged and collaborated with leadership teams and employees in the development of pragmatic fact-based strategies and plans, encompassing achievable goals and relevant key performance indicators (KPI). Identified, surveyed, and actively listened to internal and external customers to gain insights, and perform comprehensive diagnostics to identify the root cause of challenges and roadblocks to goal achievement.

Toronto, Canada Area

Designed and implemented solutions that reflected best practices and generated cost savings while improving operating efficiency, customer experience, and employee satisfaction, including a multi-functional customer integration process and integrated internal communications program. Led company-wide assessment, engaging and building trust with employees at all levels and cross-functionally to identify opportunities and challenges.

Toronto, Ontario, Canada

Developed a three-year strategic plan which established a compelling value proposition, elevated company positioning, identified market and product opportunities, and detailed actionable initiatives.Leading three teams (Procurement, Product and Customer Service), spearheaded strategic initiatives that improved vendor engagement (onboarding process, communications strategy), enhanced customer service (training program, policies, procedures, and standards), and elevated employee engagement (clear goals and expectations).

Mississauga, On

Provided strategic leadership across care, food, environmental services, and life enrichment departments, while leading and mentoring a high-performing team. Developed and executed strategic plans and numerous resident and employee initiatives that increased engagement, productivity, and satisfaction, and decreased operating expenses and employee turnover. Engaged and collaborated with a range of internal and external stakeholders to gain feedback and insights, that were translated into new processes, procedures, and approaches that drove operating efficiencies and bottom-line results.

Toronto, Ontario

Led the change management practice for this leading Canadian retailer during the delivery of the company’s largest transformational pharmacy project. Provided strategic and tactical leadership throughout the initiative to introduce a new technology solution to process prescriptions across all stores, which enhanced operating efficiency, processing accuracy, and the customer experience. Gained and maintained consensus and support for the project through close collaboration with all stakeholders and a multi-faceted communications plan that fostered continued awareness to project details, progress, and timelines versus goals. Developed a Skill Management Program which highlighted an interactive approach to training and knowledge transfer and contributed to employee confidence and the seamless onboarding of pilot stores.

Toronto, Ontario

Led strategic projects that step-changed the organization’s performance. Spearheaded data-driven business reviews to assess performance and identify market, category, and customer gaps, resulting in identifying opportunities that encompassed the identification of $10M in incremental sales, a 5% reduction in SG&A expenses, and an improved and aligned strategic planning process across customer and category teams.

Toronto, Ontario

Promoted to drive growth and profitability while enhancing the overall engagement of the Sales function. Leveraged industry best practices to lead the development, planning, and implementation of a three-year road map across three workstreams: Talent Management, Process & Tools and Technology. Strategized with executives from business units in Canada, the U.S., and U.K. to manage a people-focused initiative that transformed Sales into a more cohesive and productive function. The project was informed by competency assessments, analysis, and shared learnings.

Toronto, Ontario

Applied Six Sigma change management, problem-solving, and project management principles to deliver complex enterprise projects that contributed to business growth and efficiency gains. Collaborated with marketing teams in Canada and the U.S. to spearhead the development of the North American product strategy for the Olivieri brand, developed a new process for ensuring adherence to global GS1 labeling standards, and designed, piloted, and implemented a standard customer and consumer-centric account planning process across the company.

Toronto, Ontario

Msc, Management

Bah, Economics