Andrew W. Email and Phone Number

• E-Commerce Platform Support for SFCC Products: Account Manager, Business Manager, CQuotient, Control Center, Reports and Dashboards, Grid Manager, Grafana, and Embedded CDN Cloudflare, Salesforce Core Products

Assistant to EZHobi CEO and sculptor to market the products to fans through social media and my YouTube channels.

• Writing and producing Digital Content for Starlight Runner (UltramanConnection.com)• Creating video content including product reviews (ie. https://news.ultramanconnection.com/ultraman-connection-collectible-navi-episode-43-s-h-figuarts-terraphaser/)• Panelist for Ultraman Connection at events including New York Comic Con and AnimeNYC• Journalist for Tsuburaya Convention (https://news.ultramanconnection.com/what-happened-on-the-show-floor-of-tsubucon-2023/)

•Create and produce content for segments on Creative World TV show. •This non-profit program encourages young people to live their life positively by bringing celebrities and rising stars with extraordinary talents to share their success stories.https://www.tcstudiohollywood.com/https://www.youtube.com/c/CreativeWorldTVshow/videos

•YouTube channel has over 51,500+ subscribers.•Film high quality video of product unboxings with DSLR camera with excellent lighting and zooming into details.•Shoot high quality still photographs. •Edit and create videos to promote new products, events, and news for Godzilla and related Tokusatsu.•Sharing the film and photos on YouTube and social media platforms including Instagram, and Facebook.•Attend and cover Red Carpet and Movie Premiere events to promote upcoming film news for Godzilla, Ultraman, Gamera, and Kamen Rider IPs. •Participate at toy shows and conventions to reveal and promote upcoming products for various companies such as New York Comic Con 2022, Panelist at AnimeNYC 2022, Godzilla's Birthday invited by Toho Co. Ltd. (2021), Tamashii Nations Pop Up Store In New York City (2021), Green Ranger Gamestop Tour (2022), Toy Fair (2020), Shin Godzilla US Premiere (2017), Godzilla: King of the Monsters Press Screening (2019), Shin Ultraman US Premiere (2022). •Godzilla Fan and Collector since the age of 4. •Owner of almost every Godzilla product ever made with expert knowledge in Godzilla collectibles. •Strong network with Godzilla Fan Community and professionals including actors, actresses, suit actors, and artists from the Godzilla and Ultraman series.Social Media Outlets include: •https://www.youtube.com/@LuminousNews•https://www.youtube.com/gforever•https://www.instagram.com/gforever.official•https://www.instagram.com/luminous.news/•https://www.facebook.com/groups/omegabeast•https://www.facebook.com/groups/xmstudiosgodzilla•https://www.facebook.com/groups/wdragongodzilla

2019 - Success Engineer Tier 2 with Additional New Roles• Einstein A.I. Predictive Sort Subject Matter Expert• Received #1 in Customer Satisfaction Award (August 2019)• Atlassian Status Page IO global notifications Subject Matter Expert• Level 2 On Call Resource2018 - Additional New Roles• POD Realm move coordinator• Lead Emergency Projects with Team of 5• Level 1 On Call Resource2017 - Success Agent (Tier 2)

• Represent home buyers to search for the best property at the best price. • Represent sellers to sell their properties at the highest price.

• Assist property owners to find tenants, collect rent, and maintain the property on their behalf.

• Provide Level 2 support for Web and Mobile application and Oracle SQL back end support for Advanced Clinical and Billing products through Salesforce ticket system. • Analyze Tomcat wrapper logs for errors, bug signatures, root cause analysis, and performance times.• Parse HL7 and ADT files with Chameleon and HL7 Analyst to inspect the data thoroughly.• Collaborate with other cross functional teams to diagnose, troubleshoot, and escalate issues in JIRA.• Write SQL queries and reports with DBVisualizer & MS SQL Developer.• Troubleshoot Portal Performance issues with browser console/debugger and visualize data with monitoring graphs and AppDynamics. • Trained Level 2 Team on Portal Performance support. • 24/7 on-call Level 2 Emergency Support.• Conduct interviews to recruit talented candidates to expand the support team.• Acting Manager for case distribution and provide weekly reports on team statistics in Salesforce. • Setup PCs for QA Automation Testing

•Resolved the highest number of customer issues for 9 consecutive years in the group.•Performed quality testing of HIPAA compliant solutions with development team by creating test examples to replicate LIVE issues and deliver new enhancements, mass deliveries, or code patches. •Managed client relationships for software delivery arrangements and write design specifications as OTS Billing Coordinator.•Led the monthly roundtable meetings, implement work flow enhancements, and share knowledge with peers.•Wrote and published setup guides, training documents, knowledge base articles, and testing notes under DTS and JIRA standards. •Educated clients and new employees on company products through face to face training and online seminars on a quarterly basis.•I have performed 30 presentations in both classroom and online environments to date for new hires and to customers. These trainings have reduced rejections, lowered AR days, and increased overall efficiency in the hospitals’ billing office drastically. •Volunteered to learn and wrote SQL reports in Microsoft SQL Server and Report Builder for new statistics group which are used by all directors companywide to track employee task efficiency statistics on a weekly basis.•Served as Client Services 5.x CL Newsletter Coordinator, web coordinator, and on the Regulatory Review Committee. •Supported Billing Accounts Receivable/Electronic Claims, Long Term Care Claims, and Abstracting products for Client Services, Implementation, and Updates divisions in MEDITECH’s Magic and Client Server 5.x Platforms.

•Assisted the startup in developing a webpage and managing content as a side job.

•Optimized systems, network configuration, Peachtree Accounting software installations, transfer, and backup data. •Performed malware removal and firewall setup. •Implemented computer training for 5 employees which increased overall efficiency by 20%.•Designed a product catalog and web page.

•Won Microsoft sponsored contest by creating a website and BETA testing Web Developer 2005 prototype software.•Attended VIP conferences with Microsoft Game Studies and Sony Online Entertainment.

•Assisted disabled student on homework and essay writing.

•Created art displays for children's department.•Organized books, CDS, DVDs, videos, tapes, and audio tapes. •Assisted patrons on computer issues and finding their research items.