Yusuf Akyol Email & Phone Number

Muğla, Turkey

Fethiye, Muğla, Türkiye

Fethiye, Muğla, Türkiye

• Responsible for the operation and management of the front desk, ensuring the service quality of reception, inquiry and other service items, and ensuring the smooth progress of various work of the front desk;• Supervise the business operation of reception and information desk according to business requirements and working procedures;• Responsible for the ideological work of subordinates, mobilize the enthusiasm of employees, and complete all work arrangements with high efficiency and quality;• Responsible for scheduling, attendance, bonus evaluation and approval of temporary leave within one day; • Check the appearance and work progress of employees, supervise employees to act according to the rules and give rewards and punishments according to their performance;• Master guest information and reservation information, make guest information registration, supervise and check the accuracy of information input by computer input personnel;• Make training plans, conduct regular business training and assessment for the staff, and continuously improve the staff’s business level and services.

North Rhine-Westphalia, Germany

• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. • Maintain effective cost controls in all areas.• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.• Conduct regular operations meeting with all Department supervisors to discuss routine operational matters, departmental performance targets and guest feedback.• Be responsible for maximising profit through the consistent delivery of the highest standard of service.Ensure consistent implementation and review of SOPs throughout all Departments.• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.• Monitor the hotel functions book and familiarise yourself with all updates & amendments.• Liaise daily with the Hotel Besitzer to forecast Hotel business on a weekly basis and plan accordingly.• Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotel.• Conduct regular fire walks and Health & Safety audits.• Promote a positive employee relations culture through effective communication and regular team meetings.• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming. • Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

Maslak/Istanbul/Turkey

• Creates an environment in the stores that fosters teamwork, accountability and positively affect the customer experience. • Provide coaching and mentoring sessions to designated management team. • Develop new projects to improve overall customer experience points. • Create content for synchronous and asynchronous training videos. • Create an internal trainer system called ’’Development Ambassador’’ for each store that will support daily operations to ensure maximum efficiency and sustainability in return. • Coach and mentor all ‘’Development Ambassadors’’ for future learning and development projects. • Transform all training contents from offline to online platform. • Provides regular feedback to management team on the spot by inspiring trust, encouragement, motivation, and accountability. • To ensure all employees and department/store managers aware of career development programs. • Acts as change management liaison and change lead in communicating important business initiatives between all stores and related units in head office. • Promotes positive employee relations by fostering a team environment of open communication, approachability, and fairness. • Responds to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction. • Encourage career development with each category and team member through the creation and management of individual development plans.

Beşiktaş/Istanbul

• Responsible for the quality of training delivery, classroom administration, instructor training competencies, effectiveness, and certification, tracking and measurement of new hire and supplemental training• Provide feedback to management, other internal clients and the curriculum development team as needed• Evaluate sales performance results to assist in uncovering needs and proposing appropriate solutions to increase results• Measure and monitor training completion performance by district or assigned areaResponsible for coaching and actively participates in the development of their direct report team• Facilitating training sessions as necessaryachieve and maintain certified designation and then deliver Train The Trainer sessions on new programs/initiatives to trainers and/or region subject matter experts in conjunction with the core certification team as needed

Adana/Turkey

• Primarily manage whole operation team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. • Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. • As a Manager, Social media suppose to be observed, comments must be replied and communicate or inform related departments when its necessary. • Ensure outstanding customer care at all times.• Maintains a friendly, cheerful and courteous demeanor at all times.• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.• Supervise daily shift process ensuring all team members adhere to standard operating procedures.• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.• Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. • Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.• Cross Check all billing instructions are correctly updated • Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.• Assist all departments in servicing the guests during high volume periods.

Adana/Turkey

• Oversee pre-arrival communication with VIP and Club guests• Run and distribute information from Master Arrivals Report (MAR) to all appropriate departments• Inspect rooms and suites for VIP and Club guests to ensure delivery of special amenities, special requests, and personalized messages• Collaborate with departments including Revenue Management and Sales on upsell pricing strategy to drive incremental Club revenue• Collaborate with HR and the Rooms Division Manager on the associate Club upsell incentive plan• Execute the VIP recognition, confirmation of amenities, and any special requests• Provide service netting and service recovery as needed• Assist the guest who asks for hotel tour• Lead and manage Club associates to deliver in-Lounge services• Implement Club best practices and pilot new initiatives• Prepare the entire snagging templates and implement for all the rooms • As per monthly schedule covering General Manager as a Duty Manager

Toorak/Melbourne/Australia

• To ensure the smooth and timely completion of the floor duties such as;• Organized under the auspices of the Turkish Consul General where some 10.000 visitors visit the event• Preparation of Main stage for all performers • To ensure that Occupational health and safety requirements completed• To ensure that the festival expenses kept as its planned • Design a well chalked out plan, and implement it so that it is carried out professionally through extensive marketing, production and event management skills• Allocate team members duties • Welcome all VIP guests and place them in the right order of seating plan

Melbourne/Australia

• Welcoming the owner of the event and discuss the whole food and beverage service options• Maintain a checklist before letting out the function hall to the guest.• Deciding upon discounts and additional services.• Checking the quality of the food and make a change in the menu for dishes that do not sell.• Prepare an offer/s according to needs of function owners• Walk through all function rooms to find best suitable room for their celebration or any other event• Greet the owners on the event day to ensure the whole event runs smoothly in all aspects • Write a following report on every function to the General Manager. To keep updated • Organize weekly meetings with kitchen management team to inform for upcoming operations and share all the event details

Melbourne, Victoria, Australia

• Participate in all required orientation, training sessions, and weekly staff meetings.• Operate the conference hall desks as assigned. (Shifts and the number of hours will vary weekly).• Assist with the preparation, registration, and check-in/outs of conference guests.• Be present in the home conference hall each night, and relocate to other conference halls on a temporary basis as needed.• Fulfill evening and weekend duty responsibilities as assigned, complete security rounds through the building, and be accessible for assistance.• Monitor the activities of guests and conference participants to assure their safety and satisfaction.• Assist with crisis intervention/emergency situations as they arise.• Enforce and abide by all university rules, regulations, and conference policies.• When needed, assist facilities and dining services in preparing for and serving conference guests. Some duties will include moderate physical exertion.• Other duties as assigned.

Bachelor Of Degree

Adv. Diploma