Mohamed Al Arabi Email & Phone Number

Oakville, ON, CA

Brampton, Ontario, Canada

• Conducted root cause analysis using tools such as Wireshark, LiveAction, and Splunk to diagnose and resolve network issues effectively
• Utilized remote support tools to efficiently manage offsite troubleshooting, ensuring prompt and effective resolution of network-related problems, regardless of location.
• Collaborated closely with software vendors {Cisco} to identify, diagnose, and resolve issues, contributing to a stable and reliable technological environment.
• Actively contributed… Show more
• Actively contributed to the customer-facing Knowledge Base, sharing valuable technical insights that helped enhance the overall customer support experience.
• Worked in tandem with Development, Sales, QA, and Services Engineering teams to improve the customer experience, ensuring a seamless integration of network services.

Mississauga, ON Canada

• Set up network hardware and software, including routers, switches, and firewalls, ensuring minimal disruption to customer operations worked on Cisco, Juno and Checkpoints
• Ensured the network ran smoothly by performing regular maintenance and quickly resolving any issues to minimize downtime for customers.
• Implemented robust security measures to protect customer data and ensure their network’s integrity.
• Provided prompt and effective technical support to customers, addressing their… Show more
• Provided prompt and effective technical support to customers, addressing their network-related issues and ensuring their satisfaction.
• Kept detailed records of network configurations, changes, and maintenance activities to provide transparency and support for customer inquiries.

KSA/Riyadh / 3A-C2 Business Gate Complex, Airport Road

• Continuously monitored network performance to identify and resolve issues promptly, ensuring minimal downtime.
• Diagnosed and resolved network problems, including hardware, software, and connectivity issues.
• Performed regular maintenance and updates on network systems to ensure they operated efficiently and securely.
• Responded to network alerts and incidents, taking appropriate actions to mitigate risks and restore services.
• Maintained detailed records of network configurations,… Show more
• Maintained detailed records of network configurations, incidents, and resolutions to support transparency and continuous improvement.

Internationally Educated Engineers Qualification Bridging (Ieeqb) Program, Electrical, Electronics And Communications Engineering, 3.5

Bachelor’S Degree, Electrical, Electronics And Communications Engineering