Al Billington Email & Phone Number

Remote

Work across the support organization to develop new and improve existing internal tools based on usability feedback from the support team to increase support velocity for common workflows. Recognized company-wide for this effort with the “Make It Better” Principle Applause Award

Austin, Texas, United States

- Support Plaid customers and Financial Institutions by scoping product issues and directly implementing updates to Plaid integrations while maintaining superior response times and customer feedback scores- Define, implement, and document team-wide processes, such as how to effectively support Financial Institutions, and how to efficiently triage customer.

Pflugerville

- Founder of business providing 3D printed parts to local businesses and individuals- Manages all aspects of the business including sales, marketing, finances, and order fulfillment- Develop Internal software tools to facilitate order quoting and inventory management

Austin

- Implement customer requested features in NI Package Builder, a C# Application for deploying test systems and other software in an agile team environment- Ensure test coverage for product features through xUnit unit tests, automated system tests, and manual test plans- Team expert and owner for customer-facing content for the TestStand and NI Package.

- Company wide product expert for the TestStand product line,providing direct support to high value enterprise clients and addressing more difficult questionsfrom the general support team- Worked with course development team to update the TestStand course and certification exams- Implemented major updates to fill gaps in example programs that ship with the.

- Provided phone and email support for customers using software products- improved web content and assisted development team on projects- provided formal training on software products to customers and newer team members