Al Devji Email & Phone Number

Woodbridge, Nj

• Staging and migrating user mailboxes from Exchange 2013 to O365 E1 platform. Use of Skype for Business advanced interoffice communications and allowed decommissioning of outdated messaging tool• Supported 1,500 users• Project management for numerous office commissioning/decommissioning throughout the U.S. • Day-to-day support desk activities including team scheduling, queue management, MS Exchange/Office 365 Administration, on/off boarding, video conferencing suport, etc. • Upgrading and configurations of Windows 7, 10, Windows Servers 2012 and 2016.• Streamlined communications by configuring and maintaining SMTP server on Server 2012 R2 OS used for scan to email functionality, ACH remittance notifications from UNIX server, voicemail notifications, and SharePoint alerts• Arranged procurement of all IT equipment & services while actively negotiating rates with vendors. Responsibilities included administration of Microsoft volume licensing service center and Adobe volume licensing administrator. • Developed and implemented IT asset bar code tagging system. Coordinated scheduling for tagging of all globally existing IT assets including those located in data centers• Utilized Microsoft Azure Blob storage via Azure Storage Explorer for housing of sensitive corporate data• Arranged migration of inventory database to free online asset management tool. Created instructions for usage and added SOP outlining process for recording assets• Coordinated recycling of IT assets for all domestic locations while securing highest returns amounts

Woodbridge, Nj

• Mitigated security vulnerabilities by leading end of life Window XP to Windows 7 OS migration project utilizing USMT. Coordinated scheduling with end user and assignments to support desk analysts • Improved time and efficiency of computer imaging with setup and use of WDS & MDT which took the place of deprecated Norton Ghost• Restructured and maintained IT asset database• Supported numerous office relocations including planning, assignment of tasks, and execution.

Woodbridge, Nj

• Lead investigation and acquisition of TeamViewer remote access tool. Responsible for configuration of host with company logo, security settings, and deploying to all clients• Supported staff onboarding by imaging pc’s via Norton Ghost, arranged configuration/deployment, and workstation setup • Configured new user email accounts, maintained group mailboxes, and distribution lists via Exchange Server 2007• Created new user accounts using Active Directory on Server 2012 R2• Supported video conferencing system and escalated unmanageable items to telecommunications supervisor• Assisted in office relocation from Edison, NJ to Woodbridge, NJ. IT items included breaking down workstations, setup of new workstations, patch panel management, network testing, printer testing, and end user support on go-live day

Flanders, Nj

• Managed imaging, configuring, and loading software including IBM AS/400 on Dell Laptops for new users. Images included Windows 7 Enterprise and XP Professional• Utilized Numara Audit32 for asset management and tracking• Setup Active Directory accounts and added users to appropriate memberships as needed• Reset passwords for Active Directory and IBM AS/400 accounts• Provided support for all corporate users and retail locations via remote software including Numara Track-It, TeamViewer, and Remote Desktop• Repaired Dell laptops and desktops as needed – replaced displays, installed ram, hard drives, etc.• Logged all calls via Numara Track-It ticketing system• Managed documentation of system processes and uploaded to SharePoint• Assisted OS and Network teams in various projects including proxy upgrades, Office 2010 upgrades, Juniper Client troubleshooting, and laptop upgrades for all field users• Installed, configured, and supported Microsoft Dynamics CRM for corporate users• Supported 2,000 users• Configured local and network printers