Al Downs Email & Phone Number

Louisville, KY, US

Colorado Springs, Colorado, United States

• Created curriculum for and instructed beginners’ watercolor painting class to attract and retain visitors

• Processed Auto-Pay for annual renewals and reconciled unsuccessful transactions
• Trained staff to use digital filing system consistent with program manuals
• Edited and tailored training documents and implemented standard procedures
• Developed an inventory system, and maintained meticulous inventory ofmembership memorabilia
• Measured the efficacy of new marketing strategies using proprietary software
• Verified membership and granted member access to websites and conventions

• Supported a membership base of over 25,000 members in person, by email, and over multi-line phone system to provide friendly and professional customer service
• Registered and welcomed new members;
• Assisted members with requests and concerns;
• Fielded and resolved complaints; and
• Processed payments and donations
• Safeguarded sensitive client information

• Illustrated stories for 2nd grade education curriculum
• Interpreted written descriptions and researched historical context to develop original watercolor and digital images
• Adapted art to comply with progressively developing art direction
• Digitally edited and formatted images per specific replication file standards

• Worked with over 300 clients in person, over the phone, and by email to provide friendly and professional customer service
• Meticulously updated customer accounts and policies with verified information
• Received and registered payments, and uploaded appropriate transaction receipts
• Made and received phone calls, built rapport with clientele, and scheduled future correspondence
• Responsibly safeguarded and assured the privacy of sensitive customer information
• Made changes to clients’ policies that adhered to the regulations of multiple Insurance companies

• Responsible for the safety, cleanliness, and upkeep of machinery and tools around the workshop
• Provide instruction and assistance with machinery to college students enrolled in sculpture, painting, and woodworking courses