• Created curriculum for and instructed beginners’ watercolor painting class to attract and retain visitors

• Processed Auto-Pay for annual renewals and reconciled unsuccessful transactions• Trained staff to use digital filing system consistent with program manuals• Edited and tailored training documents and implemented standard procedures• Developed an inventory system, and maintained meticulous inventory ofmembership memorabilia• Measured the efficacy of new marketing strategies using proprietary software• Verified membership and granted member access to websites and conventions• Supported staff and attendees at coin conventions both remotely and in person

• Supported a membership base of over 25,000 members in person, by email, and over multi-line phone system to provide friendly and professional customer service • Registered and welcomed new members; • Assisted members with requests and concerns; • Fielded and resolved complaints; and • Processed payments and donations• Safeguarded sensitive client information• Organized and maintained physical and digital filing systems• Fulfilled member mailing order requests• Created, compiled, and mailed club engagement-promoting packages• Fulfilled postcard mailing requests• 10 Key type by touch; M365 (Microsoft Office;) Google Suite; 90 wpm typing speed

• Illustrated stories for 2nd grade education curriculum• Interpreted written descriptions and researched historical context to develop original watercolor and digital images• Adapted art to comply with progressively developing art direction• Digitally edited and formatted images per specific replication file standards

• Worked with over 300 clients in person, over the phone, and by email to provide friendly and professional customer service• Meticulously updated customer accounts and policies with verified information • Received and registered payments, and uploaded appropriate transaction receipts• Made and received phone calls, built rapport with clientele, and scheduled future correspondence• Responsibly safeguarded and assured the privacy of sensitive customer information• Made changes to clients’ policies that adhered to the regulations of multiple Insurance companies• Communicated with various insurance companies to check on policy status, payment plans, endorsements, etc.• Organized, managed, and maintained the physical and digital filing systems• Trained staff in digital filing system general usage/efficiency as well as physical filing upkeep • Worked with MS Word, Excel, collaborative authoring using Google Apps, and Hawksoft Digital Filing system• Responded to the Corona Virus pandemic by creating an agency-wide Excel spreadsheet documenting policy cancellations to support management staff

• Responsible for the safety, cleanliness, and upkeep of machinery and tools around the workshop• Provide instruction and assistance with machinery to college students enrolled in sculpture, painting, and woodworking courses