Fiserv Inc., Milwaukee, WI June 2006 - April 2024Program & Project Manager, Release & Delivery Manager January 2018 - April 2024Managed 4 business units with 50 projects at a time and a $500,000 - $800,000 budget, allowing Fiserv businesses to manage their resources effectively, including tracking resource use and availability months in advance.- Facilitated Steering Release Committee (RSC) meetings providing project statuses to Stakeholders and Project Sponsors to proactively identify risks, constraints and decision-making with senior management.- Became the PMO lead / SME for Mandates and Compliance initiatives across the Credit Union Fiserv Division ensuring Fiserv remained compliant with complex regulatory requirements.- Utilized Clarity PPM (Project and Portfolio Management) which provided consistency with project tasks management, milestone tracking, resources allocation, and reporting.- Defined project roles and responsibilities in close collaboration with resource owners and project sponsors, including project scope and objectives to ensure a cross-functional understanding amongst project team members.- Created and managed project plans to fit stakeholders and customer needs and deliver within budget on desired outcomes: full accountability for project results.- Formulated solutions in collaboration with Product Management, Business Analysis, and Development. Participated in IT infrastructure in alliance with the technical team.- Served as liaison between Clients, Product Management, Customer Support when designing, business requirements, and developing and presenting final solutions to Stakeholders and Clients.- Acted as mentor to newly hired Project Managers by providing on-hand training and recorded sessions. Utilized the ‘Confidence’ application to identify, prioritize and share knowledge to assistant project managers