Al Hadebe Email & Phone Number

Melbourne, Victoria, Australia

Major Accounts: VRC, Accor Hotels, TFE Hotels, National Australia Bank, HCF, Scape- Detailed and end to end project management - Achieving sales targets and margins and building on current account growth and account retention, whilst ensuring superior customer service- Product development, management, forecasting, stock planning and stock control- Brand and Marketing management and guideline adherence- Detailed reporting, data analysis and invoicing- Strategic reviews to ensure customer objectives are met- Contract and pricing review and negotiations- Extensive Microsoft Excel use (Vlookups, formulas, pivot tables)- Work with and build internal stakeholder relationships- Management of Sales Coordinator role

Melbourne, Victoria, Australia

- Provided responsive investigation & resolution of escalated client issues.- Validated client invoicing.- Setup and compiled client reports monthly/quarterly.- Maintained product range plans, master product files & setup along with setting up products via PLM software.- Managed online ordering system and liaised with the ecommerce team to ensure smooth platform operation.- Liaised with internal stakeholders to ensure timeline activities were kept on schedule.- Provided administrative support in meetings (hosting, attending and minute taking and distribution)- Contributed towards maintaining KPIs via stock management & daily customer ordering management.- Major Accounts: ANZ Group (Australia, New Zealand & 11 Pacific Countries), Westpac Group, National Australia Bank, Bendigo Bank Delphi.

Melbourne, Australia

- Provided advice, information and assistance to callers.- Attempted to resolve all enquiries on first contact with the caller.- Involved in processing orders, dealing with customer queries, requests & following up unresolved cases.- Accurately recorded details of calls and issues on logging software.- Identified and escalated priority issues or customer complaints.- Agent role in a pilot online chat program- Promoted to subject matter expert due to knowledge and leadership skills

Melbourne, Australia

- Responded to inbound customer sales & general calls.- Made requested policy and account changes.- Matched customer needs with Origin's product offerings to onboard new customers.- Promoted Origin's products and services through upselling and cross selling.