Managing Operation and Transformation project for Managed accommodation services

Operations Manager

•Build Great TeamsActively build management bench and consistently drive stability and continually upgrading talentDeveloping Assistants and RMs for promotion Conducting regular management meetings with team to effectively communicate vision, strategy, and tactics. Implementing and executing standard training processes and follows up on SOPsEffectively use Coaching skills to explore, analyze and respond to Team needsUse all available coaching/development tools and processes to develop team and drive performance (performance appraisals,& one on one)Leveraging recognition to role model and create a positive atmosphere where employees feel valuedHandling stress effectively by maintaining positive energy.Maintain lower than average turnover by creating a fun environment where people feel valued & appreciatedFinding innovative ways to continuously recruit a talented team• GUEST FocusUnderstanding key enablers and barriers to achieve Guest satisfactionSeeking, listening, and responding to Guest feedbackRecognizing the team for outstanding Guest serviceTo identify, shape, and coach critical guest retention best practicesSet and communicate Area goals to the TeamCoaching team daily to ensure product quality and great serviceEstablishing effective systems to get work done in the restaurantsIdentify and diagnose problems in their early stages and take actions to resolve• Sales & ProfitabilityDrive execution of all marketing programs and partner with Marketing to identify sales building opportunities of the AreaDrive ‘sales mentality' by monitoring in-store retailing/neighborhood marketing activities, and suggestive sellingEffectively align the team behind national marketing strategiesTaking complete accountability for problems--- Not to blame othersCritically review, understand, gain commitment on, and achieve profit objectivesIdentifying and driving the critical operations processes which minimize food and labor costs without sacrificing sales growth

• Ensuring efficient & effective operation• Designing & Timely Preparation of MIS• Maintaining Liasion with local authority and other bodies• Minimization of wastage & optimum use of resource• Focus on F&B Sale, increase of APT value, by conducting events and through institutional sales & marketing.• Monthly review of P&L, INVENTORY CONTROLS, Departmental Operating cost & analysis on actual & ideal cost & forward the same to HO.• Focus on Training & Service standard; maintain the QUALITY & SERVICE of F&B Service & maintaining PR with clients.• Random inspection of Store/Kitchen & Service area to check implementation of SOP, stock, quality, standard, PAR stock level, maintaining FIFO, Expiry & wastage, storage method under ideal temperature of cooling & heating units.• Review Daily Sales Report, Customer Feedback Report, Daily & Monthly Food Cost report, & Menu Engineering Report to understand the trend of product popularity & profitability grade

• Heading the Operations of the Hotel• Direct reporting to the Group General Manager.• Presenting the SBP for the Hotel to strengthen the Top line and Bottom line • Working on Innovation of Technology being used in the Hospitality Industry.• Recruitment and monitoring the performance of the Department Heads/Managers and Executives• Growth of revenue for the Hotel by introducing new products,/Retail concept pertaining to the business.• Develop ads campaigns and media plan for the Hotel• Planning, organizing and executing the renovation project for the up gradation of the hotel adding new F&B outlets within the premises. • Actively participated in expansion and set up new units at different locations in the same direction as the company’s vision• Budgetary Plan for different department i.e. F&B and Room Division• Setting Marketing Strategy etc.• Reviewing P&L Account on a monthly basis.

Managing Overall Hotel operation, Customer service and Business development.