Anna Jordan Email and Phone Number
Anna Jordan work email
- Valid
- Valid
Anna Jordan personal email
Anna Jordan phone numbers
Anna Jordan is a Quality Insights Manager at University of Plymouth. She possess expertise in call center, management, change management, project management, coaching and 28 more skills.
University Of Plymouth
View- Website:
- plymouth.ac.uk
- Employees:
- 5656
-
Quality Insights ManagerUniversity Of PlymouthPlymouth, Gb
-
Senior Planning & Quality AnalystUniversity Of Plymouth Jul 2018 - PresentPlymouth, United Kingdom
-
Digital Skills DeveloperUniversity Of Plymouth Mar 2018 - Jul 2018Plymouth, United Kingdom
-
Service Improvement AnalystUniversity Of Plymouth Nov 2015 - Mar 2018Plymouth, United KingdomResponsible for the delivery and continuous development of a customer focused, cost effective and efficient service improvement service.Responsible for the management of Acceptance into Service within TIS Service Management ensuring that new/and changed services are designed to meet the minimum service standards and have agreed level of service that meets the business requirements throughout the service life cycle.Responsible for the production of baselines, reports, balanced scorecard and dashboards to ensure Service Management performance is visible and can be managed, reporting on service levels to underpin and enable service level management.
-
It Operations LeadClaro Support Aug 2011 - Dec 2015TavistockResponsible for the strategic and operational management of Claro’s Information Systems infrastructure, including the implementation and integration of system and technology initiatives and the effective running of work systems and business analysis.Evaluating user needs and system functionality, ensuring IS facilities meet these needs• Researching and installing new systems where appropriate• Analysing requirements and developing functional and design specifications• Planning, developing, documenting and implementing IS plans• Provide users with appropriate support and advice• Managing crisis situations, liaising with external parties• Analysing and presenting business performance through reporting• Ensuring smooth running of IS• Keeping up to date with latest relevant technologies
-
Student Support Coordinator - DevonClaro Learning Ltd Oct 2009 - Aug 2011TavistockResponsible for a team of self employed consultants providing support to students in receipt of Disabled Students Allowance in Higher Education.• Match consultants with students needs as outlined within the Needs Assessment Report• To maintain internal relationships and external relationships with institutions• Carry out regular, effective and efficient updates of the database• Carry out recruitment processes, interview and select consultants• Contribute to the content and presentation of company events
-
Assistant Call Centre ManagerThe Number Uk Ltd Jun 2007 - Jul 2009• Managed, motivated and developed a group of Team Managers, regularly being the best performers in the Centre.• Ensured presence of teams met the predicted levels to support call volumes • Ensured call volumes improved customer experience & generated revenue• Analysed all Key Performance Indicators to monitor coaching, action plans and identify areas for improvement• Held one to ones with all Direct Reports to review team and individual performance• Run Call centre in Call Centre Managers annual holiday• Managed redundancy process whilst running call centre• Effectively managed change in a fast paced call centre environment• Improved Quality by 1.6%, Call processing time by 2.73 seconds and Accuracy by 1.1%• Implemented new ideas & innovations to support and drive business focuses -
Team ManagerThe Number Uk Ltd Jun 2003 - Aug 2007Plymouth• Managed, motivated and developed a team of Customer Service Representatives, ensuring a high level of performance was maintained• Analysed weekly agent performance and quality reports identifying coaching needs, offering support, guidance and rewarding excellence• Managed team’s adherence to company policies and procedures• Managed team’s attendance to ensure at predicted level to support call volume• Conducted interviews for Customer Service Representative vacancies
-
Team ManagerItv Digital 1999 - 2002Managed a team of customer service representatives in the Credit and Collections departments, who dealt with correspondence via letters and phone calls.
Anna Jordan Skills
Anna Jordan Education Details
-
Leys High SchoolN/A
Frequently Asked Questions about Anna Jordan
What company does Anna Jordan work for?
Anna Jordan works for University Of Plymouth
What is Anna Jordan's role at the current company?
Anna Jordan's current role is Quality Insights Manager.
What is Anna Jordan's email address?
Anna Jordan's email address is fu****@****l.co.uk
What is Anna Jordan's direct phone number?
Anna Jordan's direct phone number is +4434515*****
What schools did Anna Jordan attend?
Anna Jordan attended Leys High School.
What skills is Anna Jordan known for?
Anna Jordan has skills like Call Center, Management, Change Management, Project Management, Coaching, Operations Management, E Learning, Databases, Data Analysis, Information Security, Information Security Management, Analytics.
Not the Anna Jordan you were looking for?
-
Anna Jordan
Sheffield -
-
2outlook.com, alcheratechnologies.com -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial