Responsible for pre-delivery support planning and customer support for assigned aircraft manufacturers. Development of support plans per the Commercial Systems Support Plan Process which plans and schedules deployment of all support deliverables to include test equipment, publications, spares, exchanges, and training requirements. Manage and resolve customer questions and issues. Support Sales and Customer Service Engineers (CSEs) to resolve OEM customer support issues including respective OEM supplier ratings and scorecards. Lead for functional and management resolution of manufacturer and customer problems. 100% resolution to customer concerns. Managed the entry into service for customer support of the first full touchscreen avionics system (Fusion), provided direction to the customer support team and manufacturer for all customer support activities. Contract valued at $140 million. Lead on new business, responsible for preparing proposal, including support cost estimates resulting in a government contract award. Transitioned customer support of aftermarket avionics program to the updated Fusion avionics system, resulted in the sale of nine systems valued at $3.2 million. Supported sustainment activities for multiple OEM platforms for avionics and cabin entertainment equipment, to include modification updates due to reliability and obsolescence status.

Responsible for all phases of Life Cycle Support/Sustainment planning for products. Single point of contact for logistics on a development project. Responsible for leadership and project management of the Logistics IPT and the quality, accuracy and timeliness of all support resource planning and integrated logistics products and services developed within the guidelines set by the LCVSM/program manager, prime contractor, and customer. - Managed Joint Precision Approach Landing System (JPALS) program, provided direction to ILS Team members for JPALS Logistics Products. Cost Account Manager for all Logistics, configuration management, warranty, and repair activities. - Lead on new business, responsible for proposals and logistics cost estimates resulting in JPALS contract award. - Transitioned Brigade Combat Team Modernization (BCTM) program to the Low-Rate Initial Phase Production, resulted in four new contracts valued at $2.5 million.

Responsible for 22 aircraft managers providing technical guidance to 150 maintenance personnel performing aircraft and subsystem maintenance and evaluates maintenance operations and facilities for compliance with directives, technical manuals, work standards, safety procedures, and operational policies. Plans, organizes, establishes priorities, and controls all maintenance actions necessary to generate mission capable aircraft in the quantities necessary to support 32 KC-10A aircraft valued at $2.8 billion.

Responsible for leading the planning and managing the integration and execution activities for the 21st Air Force Regional C-17 Aircraft Programs and C-141 Retirement Support Programs. Reported directly to the 21st Air Force Commander, a member of the C-17 Globemaster Integrated Sustainment Partnership (GISP) leadership team. - Responsible for leading and managing the 21st Air Force Regional C-141 Retirement Program. 28 C-141 aircraft retired on schedule and on budget. - Directed Air Force Wide C-17 Auxiliary Power Unit retrofit, directed analysis, and proposed corrective measures. Secured funding and schedule for retrofit.

Aircraft heavy maintenance process manager. Quality Inspector. Lead Mechanic. Mechanic