Communities Director [Non-exec Director] Community elected role responsible for Grant Awarding to over 32 community organisations and responsibility for representing Community interests at the Low Carbon Hub CIC Board.

Responsible for Programme and Project Management of major investment and strategic transformation programmes in a complex, multi sector business, classed as Critical National Infrastructure. People manager, coach and member of GiveHub, the internal community granting panel at Nominet.

Procured and implement ERP Solution for finance function. Implementation phase was done entirely remotely.

Interim role managing the broad Technology Stack for Climate-KIC.

Drove program vision and led content creation and delivery for Microsoft’s Showcase Program https://www.microsoft.com/itshowcase. Showcase combines written and video content which uses modern communication standards to share with customers how Microsoft uses its own technology; to help customers move through their technology lifecycle faster and with greater confidence. The program is scaled on-line and for high-value customers; engagements are in-person and through worldwide field events.Developed and owned an agile content creation process (Ed-Ops) for prioritisation and cross-group workload management and governance. Accountable for content budget (circa $1.6m). Direct management, matrix management and vendor management of over 50 people.Highly-rated expert speaker at events and customer engagements. Inspired customers by sharing Microsoft’s hard-learnt lessons and best practices. Personal expertise in Digital Transformation, Cloud Technologies and AI. Key customers included BP, BT, Proctor & Gamble, Unilever, Disney, Vodafone and HM Government. Speaker at Microsoft Ignite and Microsoft Inspire. Led multi-day customer Field Events in Australia, South Africa, UAE, Spain, Belgium, Denmark, UK and US. Confident in engaging across C-suite and technical decision makers.Drove excellence in execution (including fiscal and personnel accountability) across a geographically distributed team. Recognised for inclusive and collaborative leadership, evidenced by multiple internal Microsoft awards and annual employee surveys. Created clarity, generated energy and delivered results. Confident and capable facilitator and meeting chair. Designed and facilitated change workshop for 400+ global employees.Active coach and mentor across the company, supporting technical and sales & marketing colleagues. Passionate about, and experienced in, managing early-in-career talent including Interns and YearUp members.

Managed global team to support deployment and readiness of the Advertising CRM Solution and Yahoo! Alliance in Asia.

Managed geographically-dispersed team responsible for delivering and developing global initiatives, involving complex programs of work with direct reports in Japan, India, South Korea, France, Germany, UK, Canada, Brazil and US.

Accountable for all projects across Europe, Middle East and Africa – including application development and office relocations.

Led a global team of Project Managers across Asia, Europe, India and Latin America to deploy Microsoft Sales and Partner applications across the world, delivering value to the business by ensuring the realisation of investment in IT systems.

Defined and implemented framework for system specification and implementation in the UK and then deployed framework as a global standard.

Employee #46 in the ‘world’s largest startup’. Managed an agile and frenetic workload that took Three to commercial launch on 03/03/03. Following launch managed standardisation and stabalisation of operations, including running the Customer Issue War Room. Designed and managed the development of the Gaming Platform from ideation to full business and technical spec. definition. The first 3G game was ‘battleships’ – with PDA’s and Phones strapped to rulers and played across the network as we were developing before 3G phones existed. Seamlessly managed the Oracle Supply Chain upgrade. Designed and implemented the ‘Acquire and Register Customer’ program. This was the first real process that customers interacted with when they took the leap of faith with a new company, new network and new technology!

Joined company Graduate scheme with initial technical induction. Business Process Consultancy and Change Assignments undertaken for multiple clients including TNT Express World Wide, Metropolitan Police Service, British Airways, HMRC, Bank of Scotland, Energis, Thames, Exxon Mobil.Notable assignments:TNT Express Worldwide - Implemented and trained customer agents for new collection and delivery service system. Extensive travel across Chile, Indonesia, Canada, US, France, UK and Turkey.Metropolitan Police Service – redesigned 999 call handling protocols prior to outsourcing and centralization. British Airways – redesigned Revenue Management process to create system spec. for development.