Managed 200+ customer accounts for multiple software products at once including processing annual renewals, onboarding new clients from kickoff through initial training, and customer support inquiries. Integrated data into Embarc curriculum management system including customer specific data in a variety of formats. Coordinated and prioritized project tasks in Jira software.Reduced anticipated churn for one product by 50% through persistent individual targeting of each client’s support needs after analyzing their product usage. Tracked all client touch points in Gainsight software and used previous NPS customer surveys to individualize the customer journey. Led hundreds of virtual trainings and meetings using Zoom, often with multiple clients requiring breakout rooms.Wrote user stories for product and development teams based on product bugs, user experience enhancements, or client requests. Created multiple process improvements to increase efficiency and productivity within the customer success team.Built client support and help pages in Confluence, including video tutorials.Proficient operating in SalesForce, SalesLoft, Confluence, Jira, and Gainsight software. Experience writing Excel formulas to make data import more efficient and to increase accuracy. Remote work. Proficient with MS Teams, Zoom, and both iOS and Windows environments. Highly organized and able to set daily goals and schedules.

School leader, building manager, and supervisor for 50 staff/300+ students. Orchestrated hiring, training, and evaluation of staff, building budget, and development of curriculum and policies. Authored and managed federal Title I, II, IV and 21st Century grants. Established vision for school, advised board, and founded collaborative school improvement teams.Awarded school rating of “Significantly Exceeds Expectations” by WI School Report Cards (2018, 2019) and recognized by the White House for integration of school garden programming (2016). Orchestrated training of staff in Professional Learning Communities, best instructional practices, assessment practices, and other topics as needed. Developed curriculum and instructional methods based on learning styles and needs of teachers.Project managed the creation and development of an in-school daycare serving 40+ families, an all school emergency response plan, a multi-tiered system of support (MTSS) for students, and a new summer school program serving 300+ students.Developed, oversaw and enforced school policies, procedures, and emergency protocols. Coordinated school responses to emergency and crisis situations.Annually compiled, analyzed, and reported demographic trends in school’s academic data. Created recommendations for improvement of school curriculum and programming.Titles: Elementary Principal (2010-2020), Middle School Principal (2010-2017), District Assessment Coordinator (2018-2020), Federal Title I Grant Coordinator (2010-2020), Summer School Administrator (2012-2020), and Day Care Administrator (2017-2020)

Implemented major NASA education programs/projects, oversaw educational grants, published resources for classroom use, and designed professional training opportunities for teachers. Produced and delivered teacher professional development training workshops nationwide, including national conferences, to thousands of educators. Created evaluation tools to determine workshop effectiveness.Monitored competitive grant programs, served as grant technical monitor for grants in excess of $200k, supervised cooperative agreements, and reviewed unsolicited proposals with oversight of performance. Managed program/project timelines, budgeting, scope of work, collaboration with external partners, product roll out, and reporting for up to 5 projects at once.Authored monthly and annual program review reports for project evaluation including budget monitoring and project status.Dispatched subject matter experts and collaborated with external partners to assure project accuracy, maintain timelines, and produce high quality products and programs.Supervised 4 education specialists. Responsible for evaluation and coordination of all ongoing projects.

5th grade teacher (03-05) and middle school math teacher (05-06)

Middle School math teacher