Strong front-line support technical knowledge, including, but not limited to: Windows OS versions with extensive experience in Windows XP / Windows 7 an AD Environment, Microsoft Office Suite, Blackberry Enterprise Server, Remote Access Tools, etcConfigure and install new workstations with Windows Environment in an AD environment. Perform backups and restorations on user workstations and serversSetup and configuration of network devices AD administration Extensive hardware troubleshooting experience with HP desktops/ laptops and Servers. LAN/Wireless network configuration and set-up.Comfortable troubleshooting wide area networks (routers, switches, hubs)

A member of ACS large global storage support team providing 1st and 2nd line Backup and Storage support to GlaxoSmithKline. My duties are varied; they include Backup Storage Administration, Performing user restore using Netbackup and Backup Exec software. My other duties include configuration, installation and monitoring of GlaxoSmithKline storage infrastructure using Netbackup and other proprietary software. The provision of backup statistics to various GlaxoSmithKline teams. Out of Hours support

Employed as part of Operations monitoring team, my duties included using Open View application monitoring tool for Infrastructure Systems. Instrumental in rectifying system problems as alerted by monitoring tools and where necessary performing the required action. Effectively used Unix and Windows system commands to monitor and provide assistance and technical support to rectify system issues. Monitored Batch work to successful completion and efficiently performed system backups and recovery. Other duties involved the correct writing and updating of operation procedures and documentation and the preparation of system status reports for Business Management of infrastructure status and major incidents.