Al Pacheco Email and Phone Number
Glen Burnie, MD, US
Al Pacheco's Location
Glen Burnie, Maryland, United States, United States
Al Pacheco's Contact Details
Al Pacheco work email
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Al Pacheco personal email
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Al Pacheco phone numbers
About Al Pacheco
Specialties: Microsoft Certified Professional
Al Pacheco's Current Company Details
Enoch Pratt Free Library & Maryland State Library Resource Center
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IT System Engineer
Glen Burnie, MD, US
- Website:
- prattlibrary.org
- Employees:
- 427
Al Pacheco Work Experience Details
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Enoch Pratt Free Library & Maryland State Library Resource CenterGlen Burnie, Md, Us
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System EngineerEnoch Pratt Free Library & Maryland State Library Resource Center Oct 2023 - PresentBaltimore, Md, UsAccepted System Engineer role with Enoch Pratt Free Library. G-mail\G-suite migration to Microsoft 365 Project and support other areas of IT department.
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Health And Well-BeingCareer Break Mar 2023 - Oct 2023Taken a much needed break, due to no vacation because of Covid-19 outbreak.
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Senior Systems Administrator\Project Engineer\Team LeadInternational Computer Services, Inc. Apr 2022 - Mar 2023Annapolis, Maryland, UsProvided IT systems administration, project support, and guidance to Service Desk Team and ICSI managed clients• Onsite at the Annapolis office M-F• Worked on Projects onboarding new managed clients• Migrated new managed clients from on premise Active Directory to Office 365\Azure AD\Intune• Migrated new manage client data from on premise Servers and NAS to SharePoint, DropBox• Transferred new managed client’s Domains to new Domains managed by ICSI or renewed existing client Domains• Setup and deployed Ubiquiti UniFi WiFi networks and switches for new and existing ICSI managed clients• Team Lead roll and acted as Tiers 1, 2 point of escalation• Provided Tiers 1-3 support using ConnectWise/Manage, IT Glue, Microsoft Office 365, Azure AD, SonicWall, Nextiva, RingCentral, WeConnect, and many third party apps licensed for the clients like AllScripts, Oracle\Micros, NextGen, Sage, Adobe, etc…• Provided printer/copier support for various manufacturer types like Xerox, Canon, HP, Kyocera, Brother• Created or terminated user accounts in Azure AD/Active Directory for ICSI managed clients• Resolved Azure AD/Active Directory permissions, account issues, various 2FA\MFA issues for iPhone and Droid Smart Phones, various hardware issues with desktops, laptops, monitors, speakers, headsets, webcams• On-call 4-5 times per year, non 24/7, 6am to 10 pm -
Systems AdministratorInvita Healthcare Technologies Nov 2021 - Feb 2022Baltimore, Md, UsProvided IT systems administration support for internal InVita employees• Onsite 3 days, remote 2 days at the Baltimore office• Resolved Office 365, Azure AD, 8x8, RingCentral and Jira issues• Created and terminated user accounts in Office 365, 8x8, RingCentral and Jira• Set up scan to email on a Kyocera M6645 MFP, for users at the Baltimore office• Assisted with 8x8 phone system migration to RingCentral and then integration into Microsoft Teams• Resolved Active Directory permissions, account issues, various 2FA\MFA issues for iPhone and Droid Smart Phones, various hardware issues with desktops, laptops, monitors, speakers, headsets, webcams• Ordered and evaluated hardware, like replacement laptops and headsets• Assisted Development team set up or harvest API keys for web apps• Ran quarterly and monthly penetration tests on company websites using OWASP -
Support Engineer IiHoward Tech Advisors, A Thrive Company Jul 2019 - Aug 2021Provided IT infrastructure support for Howard Tech Advisors clients• Tiers 1 & 2 Onsite/Remote support using ConnectWise /LabTech, IT Glue, PassPortal, Microsoft Office 365, Azure AD, SonicWall NetExtender VPN, StorageCraft ShadowProtect/ImageManager, DUO Admin, G-Suite Admin• Assisted with the migration/replacement from Windows 7 to Windows 10 for multiple HTA clients• Provided printer/copier support for various manufacturer types like Xerox, Canon, HP, Kyocera• Created or terminated user accounts in Active Directory for HTA clients• Resolved Active Directory permissions, account issues, various PDA issues for iPhone and Droid Smart Phones, various hardware issues with desktops, laptops, monitors, speakers, headsets, webcams• Also ran Dispatch role to assign out Tickets to Engineers, 2-3 days per week• On-call 4-5 times per year, non 24/7, 7am to 10 pm• Mentored High School apprentice
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Lan Systems AdministratorUniversity Of Maryland Mar 2013 - Jun 2019College Park, Md, UsLAN System Administrator Office of the Comptroller (contractor initially, permanent employee 2013)Managed and Supported 3 separate Domains for the Office of the Comptroller located in UMCP• Supported the Domains of Office of the Comptroller, Office of University Human Resources and Office of the Bursar (OSFSC), in a Microsoft Windows environment (Windows XP Professional, Windows 7 Professional, Windows 10 Enterprise)• Created and setup effective reporting of Network Topology and Ticketing by installing Spiceworks Helpdesk v6.1.0.1074• Generated security reports for quarterly audits using Spiceworks, EventSentry v2.93.1, Firebox System Manager v7.5• Managed and maintained:o WatchGuard Firewall Firebox, upgraded virus definitions, upgraded firmware, and upgraded firewall policieso Active Directory Users & Computers and DNSo Windows Update Servers, Group Policy, and Windows System Centero Backups using Tivoli, DataKeeper and Backup Exec • Facilitated the upgrade from a Windows Server 2003 Domain environment to Windows Server 2008 R2 to Windows Server 2019 Standard• Upgraded or replaced: o Domain Controllers from Windows Server 2003 R2 to Windows Server 2008 R2 to Windows Server 2019 Standardo File and Printer Servers from Windows Server 2003 R2 to Windows Server 2008 R2 to Windows Server 2019 Standardo Database Servers from Windows Server 2003 R2 to Windows Server 2008 R2 to Windows Server 2019 Standard• Decommissioned obsolete Misc. Servers• Resolved Active Directory permissions, account issues, various PDA issues for iPhone and Droid Smart Phones, various hardware issues with desktops, laptops, monitors, scanners and printers, various Network connectivity issues, including connectivity to Oracle databases• Mentored and trained two subordinates (System Admin, Tier 1 Analyst) -
Information Services Analyst (Contract)Modis Aug 2011 - Aug 2012Zurich, Zurich, ChProvided IT support for St. Joseph’s Physician Enterprise practices near Towson, Maryland• Tiers 1, 2 and 3 Onsite/Remote Support using Bomgar v10.1.1, BMC Remedy v7.5, Microsoft Office 2007/2007/2010, McKesson Horizon Practice Plus v11.0 to v12.5, Cisco VPN client, Symantec End Point protection• Assisted with McKesson Horizon Practice Plus client upgrade from v11.0 to v12.5 for over 400 Physician Enterprise computers• Supported 17 Physician Enterprise practices in a Microsoft Windows environment (Windows XP Professional, Windows 7 Professional)• Resolved Active Directory permissions, account issues, various PDA issues for iPhone and Droid Smart Phones, various hardware issues with desktops, laptops, monitors, scanners and printers -
Helpdesk Support AnalystAmeritox Ltd Feb 2010 - Jun 2011Columbia, Md, UsManaged and supported Ameritox Executives at Corporate headquarters located in Baltimore Maryland. A medical patient monitoring company • Tiers 1, 2 and 3 Onsite/Remote Support using Go2Assist, LogMeIn remote management system, Numara TrackIt! v9.0, CallSweet! v7.2, Microsoft Office 2003/2007/2010 Professional, Microsoft Office Communicator 2007 R2 v3.5/Microsoft Lync, Microsoft Great Plains v10, PGP Encryption v9.9 and v9.12, Cisco VPN client, Symantec Backup Exec v12.0• Support over 70 users locally and over 300 remote users in a Microsoft Windows environment (Windows 7 Enterprise, Windows XP Professional, Windows Server 2003/2008)• Resolved Blackberry Smart Phone issues using Blackberry Administrative Service• Resolved various PDA issues for iPhone and Droid Smart Phones• Resolved Active Directory permissions and account issues• Created mailboxes for distribution groups using Exchange Management Console 2007• On-call 24/7 every seventh week -
It Support TechnicianNetquest Aug 2008 - Jan 2010Baltimore, Maryland, UsManaged and supported multiple medical client practice management software applications: AllScripts/Misys PM AIX v4, EMR v7.00.1.5, Tiger, AdvantX 2.9.07, Stryker PACs and client Citrix Farm Systems• Medical client companies included Towson Orthopedics, Orthopedic Associates of Central MD, Digestive Disease Associates, Greater Chesapeake Hand Specialists, Anne Arundel Gastroenterology Associates, Chesapeake Urology• Tiers 1, 2, and 3 Onsite/Remote Support for NetQuest Inc. using ConnectWise PSA v8.0 management system, Zenith NOC/LogMeIn remote management system, Epicor Clientele v7.2, Go2Assist, Citrix Presentation Server 4.0, Citrix Program Neighborhood/XenApp , Desktop Authority sLogic v7.8, iPrism St. Bernard’s Appliance Manager, McAfee AntiVirus 8.5i/8.7i, BlackBerry Manager 4.1, Dragon Naturally Speaking v7.0-v9.0• Support approximately 300 users in a Microsoft network environment (Windows Vista Business, Windows XP Professional, Windows Server 2003) • Resolved Active Directory, printer, permission, and Microsoft Office 2003/2007 issues• Provided on-call 24/7 one week each month -
Helpdesk Support TechnicianOld Mutual Financial Network Jul 2007 - Jun 2008Baltimore, Maryland, UsManaged and trained junior Help Desk Technicians to provide effective IT and application support • Tier 1/ Tier 2 Help Desk Support for Old Mutual Financial Network using BMC Remedy 7.0 ticketing system and LANdesk management suite 8.7• Assisted in Active Directory integration project to merge three domains into one• Recognized for facilitating company wide business expansion moving and installing over 200 users work stations completing ahead of projected schedule• Supported over 500 users in a Microsoft network environment (Windows XP Professional, Server 2003)• Resolved Active Directory, printer, permission, Microsoft Office 2003 issues, and Old Mutual custom applications (LCG Commissioning System, AWD)• Resolved communications issues using Avaya Site Administrator• Imaged computers using Symantec Ghost, RIS and PXE-boot• Acted as Oracle Systems Administrator creating user accounts and permissions in Oracle Financial Systems• Checkpoint (Pointsec) encryption trained -
Solution Center AnalystMaxim Healthcare Services Oct 2006 - Jun 2007Columbia, Maryland, UsManaged and monitored new user accounts including training team members to create user profiles • Provided Tier 1/ Tier 2 Help Desk Support for Maxim Healthcare Corporation using Magic ticketing system• Supported 3000 users in a Microsoft network environment (Windows XP/2000 Professional, Server 2003/2000)• Resolved Active Directory, printer and permission issues, including Maxim custom applications -
Manager Information SystemsAutomated Production Systems Corp Jul 2005 - Sep 2006Managed IT department including Tiers 1, 2, and 3 to deliver effective IT solutions and business benefits• Maintained company network infrastructure, merged two domains back into one, added new user accounts in Active Directory, and set up Group Policies and procedures, setup users email accounts in Microsoft Exchange• Installed, tested, and imaged company Dell, HP, Gateway PC’s and laptops with the latest software• Installed AutoCad 2000, 2000LT, 2005LT, Autodesk Inventor 11, Shoptech E2, DBA accounting software, Microsoft Office 2003 Professional SMB ed. on users PC’s• Supported 47 users and 3 servers at corporate office, and users out at job sites, in a Microsoft network environment• Windows XP/2000 Professional, Server 2003/2000• Researched and purchased cost effective equipment; PC’s, laptops, routers, printers, printing supplies and various software • Monitored company wide emails incoming and outgoing thru Microsoft Exchange and SonicWall router• Edited company sales videos using Windows Movie Maker 2.0, Ulead Movie Factory, and Sound Forge 4.0 XP
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Support Systems EngineerTeksystems Apr 2005 - Jul 2005Hanover, Md, UsActed as Team Lead to provide Tier 1 Commercial Help Desk Support for commercial clients and approximately 500 users • Utilized Remedy 4.0 and Tivoli ticketing software to manage work flow and ticket queue system• Resolved Active Directory, printer, permission, PDA, and various OS and hardware issue• Promoted to main client liaison to review projects, client expectations, and client reports -
Junior TrainerComputertraining.Com Oct 2004 - Apr 2005UsEducated students in preparation for Microsoft certification administrating labs, network builds, course curriculum and hands-on training• Assisted student body with course material including Windows XP Pro, Windows Server 2003 and ISA (Internet Security Accelerator)• Supported MCT Instructor with material preparation and classroom network technical support• Administered test and support Microsoft practice labs prior to student participation• Tested, troubleshoot, and repaired classroom computer equipment per instructor request• Installed and configured Windows XP and Windows Server 2003
Al Pacheco Skills
Management
Process Improvement
Information Technology
Help Desk Support
Microsoft Certified Professional
Software Documentation
Active Directory
Vmware
Visio
System Administration
Troubleshooting
Sharepoint
Training
Strategic Planning
Project Management
Microsoft Excel
Microsoft Office
Windows
Al Pacheco Education Details
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Maryland Institute College Of ArtSculpture -
Prince George'S Community CollegeFine Art
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University Of MarylandFine Art
Frequently Asked Questions about Al Pacheco
What company does Al Pacheco work for?
Al Pacheco works for Enoch Pratt Free Library & Maryland State Library Resource Center
What is Al Pacheco's role at the current company?
Al Pacheco's current role is IT System Engineer.
What is Al Pacheco's email address?
Al Pacheco's email address is al****@****ero.net
What is Al Pacheco's direct phone number?
Al Pacheco's direct phone number is +144379*****
What schools did Al Pacheco attend?
Al Pacheco attended Maryland Institute College Of Art, Prince George's Community College, University Of Maryland.
What skills is Al Pacheco known for?
Al Pacheco has skills like Management, Process Improvement, Information Technology, Help Desk Support, Microsoft Certified Professional, Software Documentation, Active Directory, Vmware, Visio, System Administration, Troubleshooting, Sharepoint.
Who are Al Pacheco's colleagues?
Al Pacheco's colleagues are Merri-Todd Webster, Meaghan Mchugh, Vy Truong, Stefanie Thomas, Sheila Ricks, Ginger Diallo, Welton Marques Dos Santos.
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