Al Russell Email and Phone Number

• Managing the efficient and smooth running of all theatre & foyer events within the Academy for both in-house and external bookings.

• Develop a management structure for FoH operations across all Festival activities• Draw up FoH Management plan for 2011 programme, liaising with all venues as appropriate• Recruitment, Training and scheduling of all FoH staff and volunteers• Updating and maintaining Volunteers' database

• Managing the efficient and smooth running of all theatre & foyer events within the Academy for both in-house and external bookings. • To manage, programme and administer all aspects of the computerised box office system and all front of house sales and income. • To manage mailing list and industry data on the CRM database and oversee the work of the FoH & Alumni Manager’s work on the alumni database, coordinating a rolling programme of research and updates. • To programme and the oversee the efficient planning, staffing and management of all Foyer Bar and alumni events as well as internal events run by the Development Department and RADA Enterprises Ltd (including all external hire events).• Line Manage full-time FoH & Alumni Manager, two part-time assistants and a team of casual and unpaid ushers.

• Ensuring that BAC provides a high quality experience to its audiences, members of the public, artists and hirers, whilst providing a safe and secure environment within the building.• Line-manage & rota the team of part-time Duty Managers, FoH assistants & Volunteers • Duty Management shifts, dealing with artists, technicians, front line staff and the audience, handling any enquiries effectively and efficiently.• Planning and implementing the Front of House staffing for forthcoming season as well as ensuring that all the necessary resources are in place including cleaning, equipment and facilities as well as dealing with external contractors to achieve the highest standards within the licensing requirements and budget• Ensuring that merchandise sales are delivered in a professional manner, ensuring accurate stock control & financial accounting. Identifying ways to maximise sales.• To ensure BAC’s operation is managed in compliance with all statutory requirements (eg. Premises Licence, Health & Safety legislation, DDA) and to ensure that Health & Safety and security procedures are upheld.

• Stage Door - Looking after visitors, staff & visiting companies, managing security, reception duties, dealing with post & messages. Assisting with emergency procedures.• Duty Manager - Working primarily for the Events team, coordinating & managing delivery of fundraising events, award ceremonies, corporate hires, dinners, weddings and conferences and filming as needed. Also supported the FoH team with studio DM shifts.• Cashier - Cashier Role included Stock Control & Orders, Cash Reconciliation, Driving Sales standards & improvements, Maximising Sales Opportunities, Dealing with Visiting Companies – I was lead Cashier for Chitty Chitty Bang Bang & Mary Poppins• Visitor Services Assistant - Delivering a world class customer service package (WMC won the 2008 TMA Most Welcoming Theatre award) through hosting and ushering duties. Delivering Backstage tours of WMC for the public, groups and guests – experience includes primary & secondary schools, disabled groups, tours for the Deaf, tours with non English speakers (with an interpreter). Dealing with Foyer Performers – including stage management & technical support

• Planning, budgeting & delivery of the inaugural Breakin’ the Bay urban Arts festival (now a yearly event).

• Part of the team that built the FoH department & procedures from scratch for the opening of this high profile international arts centre (Main house 1900 capacity)• Line management and on-going training of a team of 120 casual FoH Staff and a full-time Assistant.• Duty Management for public performances and events as well as planning & coordinating of high profile events & occasions• Ensured that Customer Care and Health & Safety Policies are implemented by all staff

• Management and on-going training of full-time Deputy and team of 20 casual FoH Staff• Responsible for development and management of commercial concerns (Shop & Bar)• Duty Management for public performances (role shared with Deputy)• Ensured that Customer Care and Health & Safety Policies are implemented by all staff • Responsible for putting all shows onto Box Office system (Databox) and supporting the Marketing & Sales Managers in managing the Box Office (especially during performances)• Maintained and managed the Front of House Budgets and regularly produce reports for the Senior Management team

In Aberystwyth Arts Centre