• Configured and deployed Cisco Meraki servers and access points to ensure seamless network connectivity • Utilized Azure AD to streamline account lifecycle management, including onboarding, offboarding, and license assignments in reducing administrative workload by implementing automation and standardized processes • Configured and managed ThreatLocker to enforce strict compliance standards, ensuring alignment with regulatory requirements for secure IT operations •… Show more • Configured and deployed Cisco Meraki servers and access points to ensure seamless network connectivity • Utilized Azure AD to streamline account lifecycle management, including onboarding, offboarding, and license assignments in reducing administrative workload by implementing automation and standardized processes • Configured and managed ThreatLocker to enforce strict compliance standards, ensuring alignment with regulatory requirements for secure IT operations • Integrated DUO Authentication with critical VPN networks to enhance access security, preventing unauthorized entry and ensuring compliance with organizational policies • Administered Proofpoint email security solutions to safeguard against phishing, malware, and spam, effectively reducing security threats and ensuring secure communication channels Show less

• Architected a data processing pipeline to automate active device report generations, reducing invoice preparation time by 67% and increasing data accuracy by 12%• Streamlined user authentication and access control with Azure, enhancing system security andreducing onboarding time for enterprise applications by 20%• Oversaw and resolved incident tickets with ConnectWise, consistently exceeding service levelagreements (SLAs) and enhancing team efficiency•… Show more • Architected a data processing pipeline to automate active device report generations, reducing invoice preparation time by 67% and increasing data accuracy by 12%• Streamlined user authentication and access control with Azure, enhancing system security andreducing onboarding time for enterprise applications by 20%• Oversaw and resolved incident tickets with ConnectWise, consistently exceeding service levelagreements (SLAs) and enhancing team efficiency• Monitored and optimized devices using SolarWinds, improving system performance and downtime Show less

• Developed applications to manage 1000+ employee ticket requests, enhancing nationwide request processing efficiency and reducing ticket response times by 17% • Developed a robust automation project, reducing software update times by 70% and increasing government compliance by 23% across critical systems • Implemented and tested API endpoints, ensuring seamless integration between microservices with Postman and robust functionality with internal applications •… Show more • Developed applications to manage 1000+ employee ticket requests, enhancing nationwide request processing efficiency and reducing ticket response times by 17% • Developed a robust automation project, reducing software update times by 70% and increasing government compliance by 23% across critical systems • Implemented and tested API endpoints, ensuring seamless integration between microservices with Postman and robust functionality with internal applications • Contributed to sprint planning and story point estimations using Jira in an Agile/Scrum environment, increasing the team’s total story points and actively participated in standups and sprint meetings Show less

• Migrated sensitive data to secure SharePoint sites by managing users, groups, and folder structures, ensuring high availability while maintaining data confidentiality and integrity in compliance with security protocols • Streamlined ticket management in Freshservice by automating workflows, significantly reducing manual intervention and accelerating issue resolution, resulting in a more efficient and responsive support process