Ala Alzyod Email & Phone Number

I hold a Bachelor of Commerce with a major in Accounting from the Australian Catholic University. My professional journey has centered around collecting, organizing, and interpreting statistical information. Utilizing advanced tools and robust reporting systems, I meticulously analyze data to derive valuable insights, contributing significantly to informed decision-making at the managerial level.My career trajectory includes a pivotal role as a call center agent advisor for 6 months, followed by a strategic transition to an MIS specialist for 3 years. During this period, I facilitated seamless reporting processes between our global clients' regional headquarters in the UAE and our company in Jordan. My responsibilities extended to producing precise daily, weekly, monthly, and yearly sensitive reports for upper management.Furthermore, I have been identified by my manager to assume an additional role in "RTM" (Real-Time Monitoring). This influential position encompasses real-time monitoring of customer service advisors' overall performance, coupled with the supervision of team leaders. This strategic expansion reflects my commitment to excellence and underscores my capability to take on multifaceted responsibilities within a dynamic professional environment.