Alicja Glowacka Email & Phone Number

Kraków, Pl

Krakow Metropolitan Area

⫸ Leading the introduction of and overseeing the company's compliance process.⫸ Identifying compliance and systems issues, implementing new processes, automation and day-to-day management of the database,⫸ Serving as a process expert and and providing system training to other colleagues.⫸ Onboarding new Clients and Contractors, conducting background checks and acting as point of contact for queries.

Krakow Metropolitan Area

Krakow Metropolitan Area

⫸ Leading the transition of new processes from Ireland to Poland, identifying key improvements and implementing them in Krakow Team;⫸ Creating process documentation, procedural manuals and a client-specifics database.⫸ Identifying issues, implementing and testing over 15 process improvements (tools, data integrity checks, checklists) and eliminating risks.⫸ Serving as a process expert, project management and providing training other colleagues to perform transactions and meet client… Show more ⫸ Leading the transition of new processes from Ireland to Poland, identifying key improvements and implementing them in Krakow Team;⫸ Creating process documentation, procedural manuals and a client-specifics database.⫸ Identifying issues, implementing and testing over 15 process improvements (tools, data integrity checks, checklists) and eliminating risks.⫸ Serving as a process expert, project management and providing training other colleagues to perform transactions and meet client specifications.⫸ Producing reports, analysing complex data and communicating with clients for substantial Data Cleansing and Newsletter revenue projects. Show less

Krakow Metropolitan Area

⫸ Day-to-day administration of over 150 pension schemes, co-operation with client teams and client relationship management;⫸ Work allocation and controlling to ensure work is delivered with accordance to set quality standards and in full compliance;⫸ Process ownership - conducting quality meetings, keeping project documentation up to date and overseeing projects;⫸ Work allocation and workload management to ensure the team and individual work gets delivered in full compliance and set… Show more ⫸ Day-to-day administration of over 150 pension schemes, co-operation with client teams and client relationship management;⫸ Work allocation and controlling to ensure work is delivered with accordance to set quality standards and in full compliance;⫸ Process ownership - conducting quality meetings, keeping project documentation up to date and overseeing projects;⫸ Work allocation and workload management to ensure the team and individual work gets delivered in full compliance and set time (KPIs, SLAs, quality targets);⫸ Managing databases and supporting internal projects;⫸ Focusing on service improvement while managing multiple concurrent deadlines;⫸ Aon Connector - being a point of contact for new entrants, providing guidance and training. Show less

Kraków Area, Poland

⫸ Supporting the director team in their daily work; ⫸ Performed tasks as requested to assist in the smooth running of the ProductionDepartment;⫸ Providing QA support to the team during busy periods;⫸ Proactively supporting the Marketing Manager in monitoring the player engagement targets;⫸ Responsible for organising company events, both in-studio and international (E3, Digital Dragons);⫸ Handling office management tasks to maintain a high-quality working environment for… Show more ⫸ Supporting the director team in their daily work; ⫸ Performed tasks as requested to assist in the smooth running of the ProductionDepartment;⫸ Providing QA support to the team during busy periods;⫸ Proactively supporting the Marketing Manager in monitoring the player engagement targets;⫸ Responsible for organising company events, both in-studio and international (E3, Digital Dragons);⫸ Handling office management tasks to maintain a high-quality working environment for everyone at the studio. Show less

Wrząsowice, Poland

⫸ Planning, preparing and delivering lessons and teaching materials;⫸ Helping students improve their listening, speaking, writing and reading skills;⫸ Checking and assessing student's work.

Diploma, Acting

English With Drama

Activities and Societies: An active member of UCD TV and Dramasoc.