Ala' Samara Email & Phone Number

London, England, United Kingdom

London, United Kingdom

- Be the prime interface to customers on technical & commercial matters and lead customer engagements from initial contact to solution deployment;- Establish and maintain a professional relationship with customers;- Work with customers to better understand their business and develop sound solutions to meet the customer's business requirements;- Work closely with Account Managers/Directors to develop sales and accounts development strategies;- Promote SITA by furnishing customers… Show more - Be the prime interface to customers on technical & commercial matters and lead customer engagements from initial contact to solution deployment;- Establish and maintain a professional relationship with customers;- Work with customers to better understand their business and develop sound solutions to meet the customer's business requirements;- Work closely with Account Managers/Directors to develop sales and accounts development strategies;- Promote SITA by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops; - Design and coordinate the development of business solutions which may involve multiple parties both internally and externally;- Support the technical qualification of customers' communication needs through knowledge of current new or evolving technologies and SITA solution portfolios;- Liaise with various internal stakeholders such as Pricing Customer Service and Project Management to build the business case for customer proposals;- Own the technical and commercial parts of proposals submitted to customers;- Work closely with project manager to ensure efficient transfer of projects for implementation;- Collect and report on all customer service subscription parameters in order to analyze and identify potential customers' requirements and proactively work with customers to source for new opportunities;- Interact with colleagues to gain and share ideas and opportunities provide coaching and mentoring in pre-sales activities;- Management to build a business case for customer proposals;- Own the technical and commercial parts of proposals submitted to customers;- Work closely with project manager to ensure efficient transfer of projects for implementation;- Interact with colleagues to gain and share ideas and opportunities provide coaching and mentoring in pre-sales activities Show less

Amman

- To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.- When required, act as the customer SPOC and coordinate the scheduling of the onsite intervention with Customers.- Carry out local repairs of faulty equipment and services to the highest standards and coordinate the resolution with the appropriate resolver group.- Ensure that all staff adheres to installation guidelines and industry best practices to deliver quality… Show more - To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.- When required, act as the customer SPOC and coordinate the scheduling of the onsite intervention with Customers.- Carry out local repairs of faulty equipment and services to the highest standards and coordinate the resolution with the appropriate resolver group.- Ensure that all staff adheres to installation guidelines and industry best practices to deliver quality Field Operations.- Carry out preventive maintenance of equipment with agreed schedules and to manufacturer specifications.- To ensure the field services team adheres to the highest working standards for all interventions and repair targets by providing guidance, support, and direct management.- Perform tests on hardware and software components and be responsible for the coordination of local acceptance testing with Customers and 3rd parties.- Manage local suppliers in the provision of services for the SITA Field Operations center and report on services provided to management.- Direct and support the junior team members in the management, reporting, and coordination of day-day tasks during the absence of the Lead Engineer.- Provide personal feedback on the performance of co-workers to the Lead Engineer.- Act as a system administrator for Queen Alia International Airport to provide service operation support on all the product such as Resource Management System, Baggage Reconciliation System, and Airport Operation Database.- Act as a 2nd level support for Aircom station in QAIA, and works now to install the 2nd station in QAIA as to increase the coverage level for the new planes. Show less

Amman

- Perform all field services activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first class on-site field maintenance and support activities.- Manage and assist the field services team in ensuring service delivery quality maintained through direct assistance in implementing and improving working processes and procedures.- High-level LAN Protocol troubleshooting knowledge, WAN troubleshooting, and LAN equipment configuration.-… Show more - Perform all field services activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first class on-site field maintenance and support activities.- Manage and assist the field services team in ensuring service delivery quality maintained through direct assistance in implementing and improving working processes and procedures.- High-level LAN Protocol troubleshooting knowledge, WAN troubleshooting, and LAN equipment configuration.- Participated in Projects as a team member and, as an implementation engineer. Projects details are as follow:1. Call Center for Erbil International Airport2. Call Center for Iraqi Airways in Amman3. Site relocation for SITA (Internal)4. Desktop Technical Refresh for Saudi Arabian Airlines5. Desktop Technical Refresh for Alitalia Airlines6. SITA Windows 7 Upgrade for Queen Alia International Airport Show less

Amman

- Prepare standard proposals, contracts and service agreements. Maintain all systems updated and accurate, along with databases and repositories used to administer contracts and associated documentation.- Work with internal delivery partners such as Operations, Project Management, and Billing to ensure accurate and timely administration of proposals and contracts.

Executive Mba

Bachelor Of Science (B.S.), Telecommunications Engineering

Getting the theoretical knowledge of the telecommunication science and the sense of the technical engineering.

International General Certificate Of Seconday Education