Oversee day-to-day for the IT Operations Department and its associates and serve as one of the lead points of contact, in the event of a major IT issue.Manage communication between JD/Finish Line Corporate Headquarters and its stores in the event an issue occurs.Perform performance reviews and look for areas of improvement.Provide coaching and feedback to associates on my team.Generating Over/Short Reporting by way of SQL query to provide to Finance department.Review and develop metrics and look for areas of improvement.Work with IT Supply Chain to assist in deployments, by packaging and running SDN(s) in both TST/UAT environments, as well as production if needed.Utilize SQL queries to retrieve POS (point-of-sale) data and rebuild files when needed.Assist in overseeing meetings related to IT Supply Chain, JD/Finish Line Distribution Center, Inventory Control Management, Finance, Digital, and additional meetings surrounding Information Technology departments.Perform onboarding and training of new hires when necessary.Perform on-call rotation throughout each month requiring the availability of a 24/7 duration period.Oversee daily monitoring and alerting related to various applications and services utilized by JD/Finish Line. Coordinate meetings between vendors to solve problems and create long-term solutions.Create training documentation and work with various departments, to determine the service level agreement.

Recognized by management for providing exceptional performance and completing tasks in a timely manner.Worked closely with team members to develop solutions and meet deadlines.Supported department by creating training documentation for IT Operations that would help support our team going forward.Worked closely with stores, to troubleshoot issues related to POS, printers, and network equipment.Used command line interface to complete various tasks related to polling and reboot of application associated with Informix.Utilized SQL to assist in rebuilding POSLOG data for stores that would encounter issues during nightly processing.Perform weekly maintenance reboots via Rundeck associated with JD/Finish Line Warehouse Management System and Service-oriented architecture (SOA).Performed SDN deployments for our IT Supply Chain Team. Performed daily monitoring of alerts that came into IT Operations email and acted on various associated issues.Worked closely with DBAs, Developers, Network Engineers, and Tech Desk to resolve issues.Properly worked to stay in compliance with SLA guidelines and standards, when creating tickets and responding to issues.

Responded to incoming calls concerning business accounts. Troubleshoot television and high speed internet issues.Diagnose and isolate issues, outside of Spectrum Scope. Setup installation dates for new order and equipment services. Apply payments toward customer’s accounts when requested.

Provide product support for all of our clients. Troubleshoot servers, printers, end users, or any other areas that may be causing issues for a customer. Maintain and assist in creating users and their roles.Assist in banking transactions and balancing issues. Possess strong knowledge in software applications.Effectively communicate to clients and team members in order to get issues resolved in a timely manner. Follow back up with clients in a timely manner to verify issues have been resolved. Work with IBM products such as iSeries/as400/Green Screen. Run specialize commands to complete jobs within the system.Show strong attention to detail. Possess strong capabilities in multi-tasking.

Control computer console to process and complete jobs.Investigate any errors in computer processing.Control and monitor the online networks.Apply any corrective procedures to fix errors in updates and batch operations.Following steps and procedures to perform general duties within iSeries and other Data Operation software.Look for any errors or concerns that need to be corrected prior to updates.Complete task in a desired time frame according to FIS guidelines for each individual Region.Que and Spool reports to banks when needed.Submitting job request for banks, when presented.Answering all calls and inquiries concerning bank related information pertaining to errors, removal of files, unlocking of verification utility, ATMs, technical issues and concerns, etc.Constantly must show great time management and ability to adapt to change and environment.

I was required to dispatch techs to different sites and dispatch the fire dept. in case I receive signals that there is fire at a location, as well as dispatching any services that needed for companies ATT is contracted through. I took a various amount of calls each day while multi-tasking and creating business work orders for the ATT sites; plus I monitor an extensive alarm system that may require for me to make appropriate dispatches, all while verifying and reading different geographical locations. I helped train and assist new hires to get them comfortable with systems and products that are being used in the company.

Was responsible for pulling reports for all agents in the call center. I met with management and other team leads and supervisors to make precise decisions on the company making progress for agents and our clients.Was required to dispatch techs to different sites and dispatch the fire dept. in case I receive signals that there is fire at a location, as well as dispatching any services that needed for companies ATT is contracted through. I took various calls each day while multi-tasking and creating business work orders for the ATT sites; plus I monitor an extensive alarm system that may require for me to make appropriate dispatches, all while verifying and reading different geographical locations. Was responsible for training and assisting new hires to get them comfortable with systems and products that are being used in the company.I am responsible for working alongside management to oversee safety and hazards that could exist in the company.