• Leading and directing Development, QA, Support, Professional Services and Payment Gateway departments.• Developing the business plan of the department to meet the company objective.• Formulating and communicating performance objectives and continuously monitoring progress and alignment towards strategic objectives.• Overseeing IT budget development and approval in order to implement planned initiatives roadmap on time.• Supervising fulfillment of end user service requests, as per defined SLA, to ensure smooth business operations.• Leading the planning, coordination and execution of various activities related to the integration of data and applications into systems to enable delivery of services.• Managing technology, people, logistics, cost planning, project schedule, to ensure proper resources are available and utilized to implement IT projects.• Directing services and systems design cycle, approving plans and ensure department business requirements are met.• Monitoring vendor compliance with agreements and KPI to ensure proper and smooth implementation or support.• Developing and implementing the department policies and procedures in order to ensure the fulfillment of organizational requirements.• Submitting deliverables and maintaining execution within project budget and deadline.• Calculating and computing feasibility of new projects and evaluating ROI.• Evaluating and studying the latest technologies and estimating the feasibility of adding it to company’s profile.

• Managed and planned JAB e-Channels systems projects.• Collaborated with internal teams to develop and validate schedules and project plans.• Identified project stakeholders, and reported project progress to internal andexternal stakeholders.• Directed the project implementation under IT PMO umbrella.• Developed and maintained a detailed project plan for each e-Channels project.• Coordinated User Acceptance Testing (UAT) and assisted in testing efforts.• Developed functional requirements documentation for e-Channels projects to ensure final solutions mapped to identify business needs.• Prepared risk management analysis to minimize project risks.• Managed and implemented changes to the project scope, project schedule and project costs using appropriate verification techniques.• •Ensured resource availability and allocation and Managed Multi-Vendor contracts and communication.

• Upgraded ATM database from 9i to 11g. • Enhanced the current production environment by applying various utilization tools.• Created switch reconciliation project (EBCIDIC format) using .Net technique.• Upgraded JAB ATMs to windows 7.• Participated in moving JAB data Center to king Hussein Business Park.• Converted Palestine Cards from MAG to EMV.• Certified Palestine new switch with PMA.

• Implemented CR2 ATM solution on-site, ensuring that customer solutions are delivered on time, within scope, to budget, and to the required quality standards as defined by industry methodology.• Launched, scoped and managed a diversity of projects using technical implementation and integration resources and skill sets.

• Ensured ATM Services continuity and efficient support to all units globally in Plc.• Contributed to the development of ATM projects.• Demonstrated excellent knowledge in SDLC.• Identified solutions to obtain PCI certifications.• Administrated ATM and Siebel servers (power 5 machines).• Applied the latest AIX technical controls.• Installed AIX on server and troubleshooting issues.• Developed and updated database technical controls for related IT systems and ensured adequate implementation.• Provided first and second line of technical support and expertise to different group entities for all Oracle, DB2 and Sybase databases and dependent solutions where applicable and needed.• Troubleshooted and repaired all DBs related problems in a timely manner.• Led and directed 3 ATM maintenance teams to ensure smooth operations of all AB ATMs.• Provided professional help for ATM custodians in order to solve the machine errors.• Managed contracts with the ATMs vendor.• Presented excellent knowledge in ATM specification and hardware.

• DBA for ATM and Siebel applications• Applying the latest oracle technical controls.• Manage table spaces, schemas, users, database files and other DBA tasks• Backup and restore techniques.• Ability to create packages, procedures and roles.• Solve indexes issues • Find out bottle neck problem in DB.• Solve chains and other problem which makes the database slow in performance.

• Administrate ATM and Siebel servers (power 5 machines).• Applying the latest AIX technical controls.• Installing AIX on server and troubleshooting issues.• Connecting, configure servers with EMC storage.• Manage volume groups, file systems, users and other administration tasks.

• Monitoring Arab bank ATM, to keep them working properly• Provide a professional help for ATM custodians in order to solve the machine errors.• Making deals with the ATMs vendor. • Managing ATM cash teams (3 teams).• Excellent knowledge in ATM specification and hardware.