* Greeting customers warmly and assist them in a courteous and professional manner.* Answering customer inquiries, whether in-person, over the phone, or via email, regarding lens products, prices, availability, prescriptions, and order statuses.* Providing accurate and detailed information about various lens options, including types, brands, materials, and coatings.* Helping customers in selecting the most suitable lenses based on their specific needs and preferences.* Addressing customer concerns, complaints, or issues promptly and effectively, striving to resolve them to the customer's satisfaction.* Addressing customer concerns, complaints, or issues promptly and effectively, striving to resolve them to the customer's satisfaction.* Assisting with processing orders, returns, exchanges, and refunds as necessary.* Staying up-to-date with the latest trends, advancements, and industry developments related to lenses and vision care.* Educating customers about lens care, cleaning procedures, and proper usage to enhance their visual experience.* Entering and update customer information in the shop's database or customer relationship management (CRM) system.* Collaborating with other team members to ensure a smooth and efficient customer care process.* Communicating customer feedback, concerns, and suggestions to the management team for continuous improvement.

* Developing and implementing a comprehensive social media strategy aligned with our marketing objectives and target audience.* Conducting market research to identify social media trends, audience preferences, and competitor strategies.* Defining measurable goals and KPIs for social media campaigns, ensuring they align with overall business objectives.* Planning and schedule social media content calendars, including posts, campaigns, and promotions, while considering seasonal trends, product launches, and events.* Creating engaging and high-quality content for social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and YouTube, adhering to the brand voice and guidelines.* Collaborating with graphic designers, photographers, and videographers to produce visually appealing and shareable content.* Monitor and moderate user-generated content, comments, and messages, ensuring a positive and interactive social media experience.* Monitoring and moderating user-generated content, comments, and messages, ensuring a positive and interactive social media experience.* Monitoring and analyzing ad campaign metrics, such as click-through rates (CTRs), conversions, and return on ad spend (ROAS), and make data-driven adjustments to maximize results.* Engaging with our social media community by responding to comments, messages, and mentions in a timely and professional manner.* Planning and executing paid social media advertising campaigns to increase reach, engagement, and conversions, using platforms such as Facebook Ads Manager, Instagram Ads, and LinkedIn Ads.* Monitoring and analyze social media performance using analytical tools, such as Google Analytics, Facebook Insights, and social media management platforms.

* Providing exceptional customer service by promptly answering incoming calls and addressing customer inquiries, requests, and concerns.* Maintaining a professional and courteous demeanor while demonstrating empathy and active listening skills.* Resolving customer issues effectively and efficiently, aiming to exceed their expectations.* Assisting customers with technical support related to telecommunication products and services, such as internet connectivity, phone line issues, billing inquiries, and device troubleshooting.* Escalating complex technical issues to the appropriate support teams while providing necessary details and documentation.* Identifying opportunities to upsell and cross-sell telecommunication products and services based on customer needs and preferences.* Handling customer complaints and issues, ensuring they are resolved promptly and to the customer's satisfaction.* Adhering to company policies, guidelines, and industry regulations to ensure compliance and maintain high-quality standards.* Collaborating effectively with team members, supervisors, and other departments to share knowledge, resolve customer issues, and achieve team goals.