Dynamic Customer Service and Sales Manager | 9+ Years in Client Management & Business Development | Proven Record in Revenue Growth & Client Satisfaction 📊My Journey:I began my career with a strong passion for customer engagement and relationship management. My interest in sales and service delivery emerged early during my time at Sudatel, where I began as a Call Center Agent. From day one, I was dedicated to providing personalized client solutions that strengthened relationships and set the foundation for my career in customer service and sales. 🌟Over the years, I transitioned into account management, where I managed high-profile client portfolios, ensuring that their recruitment and staffing needs were met with a 95% success rate. Working closely with cross-functional teams, I streamlined processes, improved client satisfaction by 20%, and consistently met SLAs and KPIs. The hands-on experience I gained has made me proficient in client relationship management, business development, and strategic account handling. 💡ndustries & Fields of Work:My experience spans telecommunications, staffing solutions, and recruitment. At Sudatel, I excelled in both customer service and sales, driving growth through cross-selling and upselling strategies, which led to a 30% increase in revenue. 🌐Places I Worked & Achievements:Account Manager, Sudatel Telecommunications Company:Managed high-profile clients, resulting in a 95% placement success rate, a 20% increase in client satisfaction, and a 30% rise in revenue through cross-selling. 📊Client Services Manager, Sudatel:Reduced time-to-hire by 40% and increased client satisfaction by 95% through process optimization and collaboration. 💼Disciplines Mastered:Client Relationship Management, Account Strategy, Staffing Solutions, Recruitment, Service Delivery, and Cross-Selling.Key Skills:Strategic Thinking, Negotiation, Problem-Solving, Business Development, CRM, Labor Law Knowledge, Microsoft Office Suite, KPIs, and SLAs.Who I Help & How:I assist organizations in optimizing their staffing solutions and client management, ensuring that their business objectives align with the talent they recruit. I help improve client satisfaction, increase revenue through strategic sales, and ensure seamless service delivery. My goal is to foster long-term client relationships and drive measurable business results. 📈Let’s Connect!Success is a team effort – let’s build it together! 🚀Email: aloya.ali16@gmail.comPhone: +966556324969