•troubleshooting, and monitoring storage solutions SAN or NAS. • troubleshooting, and monitoring storage Network.• troubleshooting, and monitoring UCS servers & Dell servers & Vxrail.• troubleshooting, and monitoring Windows server and OS.•TCP/IP/DHCP/DNS/FTP/HTTP/active directory.•troubleshooting, and monitoring, the VSphere data center (ESXi, VCenter, Web Client).•Backup and recovery methods formula platform operating system. •troubleshooting, and monitoring, Networking ACI and NSX-T, and Nexus switches. •Conducting capacity assessments and preventive maintenance of existing infrastructure to ensure that it can support future growth.•Maintain data center documentation as assigned.•Open vendor tickets, and follow up on the tickets till closing•Receive the Customer Tasks, Assign the dedicated Engineers to the task as per the requested technology.•Research, diagnose, troubleshoot, and identify solutions to resolve customer issues in the second level of the support area.•First Line of escalation for Support engineers.•Manage to receive project handover documentation & details to handle it to the first-line Support engineer.•Follow up with the engineer’s study plan. •Maintaining First Line SLA: As the technical support call center, the job holder leads the call center team to maintain targeted SLA for Med and Core queues through the management of day-to-day operational activities. Plan and Amend Staff Scheduling, the senior supervisor is responsible for planning staff schedules in accordance with forecasted workloads to meet the required SL and Accessibility targets daily.•Coaching and Training Staff: The area senior supervisor acts as the duty expert for all technical support staff regarding all complex technical problems/solutions that face the operation.

•Monitor, diagnose, and resolve complex network and services issues•Maintain the internal network structure of a Data Center by managing switches & routers and keeping them running.•Install, configure, and maintain Enterprise and Datacenter Switches (Nexus, ACI, catalyst), Routers, and Wi-Fi.•Troubleshoot network systems to identify and fix performance issues•Maintain an up-to-date knowledge of network administration and firmware integration•Monitor the environmental conditions of a Data Center to ensure they are optimum for switches, routers, and other devices•Perform system repairs and update software/operating systems•Resolve operational, infrastructure, or hardware incidents in a Data Center.•Handle Day-to-Day operation mail and Tickets.•Mentor and manage team members on technical issues.

•Manage (ESXI) SYSTEM•Managing the work environment using an AD server (2016)•Design and implement and troubleshoot the network.•Support the end-users who need to create or upgrade their PC•Support for the cameras System DVR and NVR• Create new users and apply the suitable Group Policy to achieve the factory requirements and standards•Make share and security policy between the PCs•I am participating in securing the network through a hardware firewall (Sophos)•Make maintenance for the PC’s hardware and software if needed.