• Help solve technically complex, strategic/high-profile.• Responsible for the customer support experience with Microsoft• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams• Provide ramp activities, knowledge sharing, technical coaching and mentoring

Supports Services Director and performs management dutiesTranslate customer business challenges into Microsoft solutions and Support Products ManagersDefine projects approach, deliverables and team model needed to deliver the desired outcomes/business benefit.Provide leadership and technical assurance to ensure the solution implemented will perform as specified & deliver the expected benefitsProvides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaintsProvides encouragement to team members, including communicating team goals and identifying areas for new training or skill checksProvide guidance for all members of the team when it comes to designing, implementing, and Operations.Provide Consultation services, Design, Implementation, configuration and troubleshooting in below products • Microsoft 365• Microsoft Azure• Microsoft ATP (Windows Defender, Azure and Office 365)• Active Directory Domain Services • Microsoft Exchange• High Availability Solutions: Clustering and Network Load Balancing (NLB).• Microsoft Virtualization• Microsoft System Center Configuration Manager• Microsoft System Center Operation Manager• Microsoft System Center Data Protection Manager • Business continuity and Disaster Recovery• Security for Microsoft Products• Microsoft Public Key Infrastructure

Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaintsProvides encouragement to team members, including communicating team goals and identifying areas for new training or skill checksAnswers team member questions, helps with team member problems, and oversees team member work for quality and guideline complianceProvide guidance for all members of the team when it comes to designing, implementing, and Operations.Provide Consultation services, Design, Implementation, configuration and troubleshooting in below products • Office 365• Microsoft Azure• Active Directory Domain Services • Microsoft Exchange• High Availability Solutions: Clustering and Network Load Balancing (NLB).• Microsoft Virtualization• Microsoft System Center Configuration Manager• Microsoft System Center Operation Manager• Microsoft System Center Data Protection Manager • Business continuity and Disaster Recovery• Security for Microsoft Products• Microsoft Public Key Infrastructure

Responsible for:Implementing Upgrading and maintaining Microsoft Infrastructure Implementation,configuration and troubleshooting:Microsoft Windows Server infrastructure (Active Directory, DNS, DHCP) 2003,2008,2012Microsoft Exchange Server 2007,2010,2013Microsoft System Center Configuration Manager (SCCM 2007,2012)Microsoft System Center Operation Manager (SCOM 2007.2012)Forefront Client SecurityForefront for Exchange Forefront Threat Management Gateway (TMG)Forefront Unified Access Gateway (UAG)High Availability Solutions: Clustering And Network Load Balancing (NLB).Microsoft System Center Data Protection Manager (SCDPM) 2007, 2010,2012Microsoft Virtualization Microsoft LYNCMicrosoft Windows update using Microsoft Windows Server Update Service (WSUS)Office Communication Server 2007 R2Microsoft Internet Security and Acceleration Server (ISA) 2004, 2006

Responsible for:Microsoft Infrastructure Implementation,configuration and troubleshooting:OS Installation on Servers and desktops.Microsoft Windows Server infrastructure (Active Directory, DNS, DHCP) 2003,2008Microsoft Internet Security and Acceleration Server (ISA) 2004, 2006Microsoft Exchange Server 2007Microsoft System Center Configuration Manager (SCCM 2007)Microsoft System Center Operation Manager (SCOM 2007)Forefront Client SecurityForefront for Exchange Microsoft Windows update using Microsoft Windows Server Update Service (WSUS)High Availability Solutions: Clustering And Network Load Balancing (NLB).Microsoft System Center Data Protection Manager (SCDPM) 2007 Microsoft Windows Server 2003 Rights Management Service (RMS) Microsoft Exchange 2010 Microsoft Virtualization