Alaa Chehade Email & Phone Number

Lebanon

• Manage and support on premises and cloud Backup.• Install Backup System ( Veritas , Veeams , MARS , MABS)• Configure Synology and ISCSI• Create ,Manage and support RDS , RAID ,LAPS , AD Connect.• Create Network Load Balancer , hyper-V , Vms , WSUS and ISS• Create Domain Controller , Demote DC , Move Master Roles.• Configure Site to Site VPN• Create Vms on Azure• Manage and configure SEP antivirus

Lebanon

• Responded to upper-management direction.• resolved or escalated issues in a timely manner.• Provide users guidance and first level support by assisting in problem resolution.• Acting as the key contact for on-site and remote users for personal computers hardware and software, printers and other computer peripherals, connectivity, user accounts and production problems and inquiries.• Managing Help desk schedule, supervising and evaluating the Field/ remote Engineers.• Enhancing the service desk operation and its impact on the organization.• Assisted with critical system outages.• Providing Tier 1 and Tier 2 support for all users of the AUB and the AUBMC• Communicating effectively between end users, Tier 3 support and vendors• Documenting, reviewing and assessing internal processes for the service desk• Enhancing internal processes and providing relevant training for coworkers• Monitoring and maintaining the overall cycle of support and reporting to the Help Desk Manager

Lebanon

Microsoft Active Directory tasks. Active Directory Group Policies. Preparing, securing and Maintaining a new windows Image using different tools.(DHCP , DNS , WINS , RADIUS ,WSUS) Server. Proficient in creation all types of RAID storage. Proficient in AS400, creating ( Users,Groups, printers and Display sessions ) , Backup weekly Monthly and daily transactions.Proficient in all Windows ,MAC , Office 365 and Internet Browsing.Manage backup, security and user help system. Wireless router configuration. Proficient in installing/Managing most kinds of antivirus (Symantec, Kaspersky, Bitdefender ,Norton ,NOD32, Avast ,Avira ,Avg…..) Treatment most virus problems. Proficient in troubleshooting VPN and MFA issues .Upgrades/upgrades existing computer systems. Installations and configurations for (switches, routers, printers , Phone lines and DVR devices). Troubleshooting hardware and software, e-mail, network and peripheral equipment problems. Define, document and execute test cases.Troubleshooting all types of printer (hp , canon ,Konica , Olivetti ).