ERP Systems:Microsoft Dynamic CRM 365, Odoo 13, 15, Synergy ERP, HR, Payroll Sys and Dynamic 2012.• Initial meetings and documentation with senior management• Understanding workflows and involving users.• ERP vendor evaluation, constructing an ERP project plan• Manage the process of confirmation• Provide Training • Manage sales module, units, import/Export, Marketing, Business Dev, Marketing campaigns and PLCNetworking:• Mng IT Infrastructure (Servers On-prim and Cloud), SAN/NAS Storage, Firewalls, Switches, IP Phone Sys, Endpoint Security, Backup, Office365)• Proactively monitoring network• VoIP, Avaya and SIP trunk, extensions, administration• Access control, FP, CCTV and APServers and Collaboration Data Files Management:• Servers Admin: DHCP, AD, Hyper-V• Migrated servers to a virtual in a hyper , and VMware• Configuration and Mng SAN, SP and cloud Dropbox for Collaboration• Manage roles and access authorityOffice 365 Cloud:• Create and migrate to office365• mitigate the risk, roles and filter the spam, fishing• Backups• Administer users for mails, SP, OneDrive, teams, Exchange• Reservation, Form and Collaboration Mng IT consultation and Communication:• Assist and manage the deployment of various IT Sys• Lead the IMP of the digital transformation.• Interfaced with Top Mng for evolving strategic vision• IT policies with operations Mng• providers CommunicationTraining:• Provide apps training to end-users• ERP SYS, Office365, Microsoft Office, Files Mng, Reservation Sys, Security Knowlagent and IT Policies andKeep going tasks:• Installing, configuring, and maintaining PCs and peripheralsapp and operating Sys software and upgrades• Maintain all related utilities and Subscription Invoices andCompany’s computer equipment inventory and records• Responsible for diagnosing & resolving hardware, software, network & end user’s problemsWebhosting and domains:• managing Purchase and Connecting, SSL security and backups

• ERP Systems: Initial meetings and documentation with senior management.• Understanding current workflows and involving users who have the most intimate understanding, Research to select a system, Provide Training • Managing IT Infrastructure, SAN Storage, Firewalls, Switches, CCTV, Access Controls, IP Phone systems.• VoIP, Local Avaya IP office and SIP trunk Telephone, extensions, configuration, administration and giving support to the end users.• Create and migrate to new Domain to office365 servers, emails, teams, one drive …, and create and manage Mail Accounts to all user• Devising strategies and implementing solutions to mitigate the risk of cyber-attacks, connect to 3rth part and create roles and filter the spam, fishing email and Quarantine Review.• Backup and Secure Backup and Data for departed employees. emails and OneDrive.• Administer users for cloud-based Office 365 platform,• Reservation, Form Management, Teams, and Collaboration Groups for inside or outside users for projects.• Lead the implementation of the digital transformation project and major technology refresh projects• Prepared IT policies and procedures by working closely with operations manager.• Handling Communication with providers and authorized person for telecommunications Companies• Provide specialized application training to end-users to use the systems.• Installing, configuring, and maintaining desktop and laptop PCs and peripherals.• Installing and configuring application and operating system software and upgrades.• Maintain all related utilities and Subscription Invoices.• Maintain Company’s computer equipment inventory • Assess source of computer problems (hardware, software, user access, etc.) • Responsible for diagnosing & resolving hardware, software, network & end user’s problems.

• Assist the IT management in deployment of various IT systems as needed.• Deploy new or updated application software onto all Company's systems.• Perform network scheduled backups and communicate downtime.• Communicate downtime to Company's users and support (Web, Application, Email, etc.) servers.• Provide help desk support to all users by answering emails or phone calls on a timely basis

• Assistant to the sales team and responsible for the administrative work of the sales team in the Company.• Handled inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.• Set up appointments with potential and current customers to promote new products and services.• Trained new sales employees on processes and closely monitored work to optimize productivity.• Managing clients and Leads data and distributing tasks among the sales team

• Sales and maintenance in commercial center.• Handled calls to address customer inquiries and concerns.• Worked with customers to understand needs and provide services.• Participated in continuous improvement by generating suggestions and engaging in problem-solving activities.