Define and implement the company's vision, mission, and long-term strategic goals.Develop and execute business strategies to drive growth and improve market position.Identify and explore new business opportunities and markets.Operational Management:Oversee daily operations of the company to ensure efficiency and effectiveness.Establish and maintain operational processes, policies, and standards.Monitor company performance and implement improvements as needed.Client Relations:Build and maintain strong relationships with clients, understanding their needs and providing tailored consulting solutions.Ensure high levels of client satisfaction and retention.Manage key client accounts and oversee project delivery to ensure quality and timeliness.Team Leadership and Development:Recruit, train, and manage a high-performing team of consultants and trainers.Foster a positive and collaborative company culture.Provide mentorship and professional development opportunities for staff.Sales and Marketing:Develop and implement sales and marketing strategies to attract new clients and grow the business.Represent the company at industry events, conferences, and networking opportunities.Oversee the creation of marketing materials, including the company website, social media, and promotional content.Financial Management:Develop and manage the company’s budget, ensuring financial health and sustainability.Monitor financial performance, analyze financial reports, and make strategic decisions to drive profitability.Secure funding and manage investor relations as needed.Service Development:Design and deliver consulting services and training programs in areas such as business strategy, soft skills, and sales.Continuously assess and improve service offerings to meet evolving client needs.Stay up-to-date with industry trends and incorporate best practices into service delivery.

• Develop comprehensive training programs specifically focused on enhancing soft skills in sales, marketing, and customer service• Deliver engaging and interactive training sessions to diverse groups of trainees, utilizing various teaching methods • Design and implement effective training materials and resources, including presentations, handouts, and digital content, to support the soft skills training curriculum• Facilitate role-playing activities and real-world simulations to help trainees develop practical interpersonal skills and gain confidence in their abilities• Evaluate trainee performance through assessments and observations, providing detailed and constructive feedback • Collaborate closely with management and other stakeholders to identify soft skills training needs, set objectives, and develop strategies to address skill gaps

• Manage and operate new call centers and offices in Lebanon from scratch, ensuring efficient setup and smooth operations• Conduct comprehensive gap analyses to identify areas for improvement and provide strategic solutions, implementing effective measures to address identified gaps• Restructure organizations and departments to enhance operational efficiency, streamline processes, and improve overall performance• Propose and implement strategic improvements to new ideas and projects, focusing on generating additional revenue and achieving business objectives• Lead hiring and headhunting efforts to recruit top talent, ensuring alignment with organizational goals and culture• Maintain positive business and customer relationships to enhance customer lifetime value and foster loyalty• Deliver tailored product training for new hires, ensuring they possess the necessary knowledge and skills to perform effectively• Monitor team performance and establish project-specific KPIs to ensure alignment with strategic goals and objectives• Provide interactive soft skills training, including sales and promotional techniques, and customer satisfaction, to enhance team capabilities• Support companies in developing comprehensive sales strategies, business planning, budgeting, and hiring processes to drive growth and success• Collaborate with clients to identify specific business needs and tailor consulting services to meet those requirements, ensuring high levels of client satisfaction• Conduct regular performance reviews and provide strategic feedback to team members, fostering a culture of continuous improvement and professional development• Provided training and consulting programs for various companies in Amman, including Jo Academy, Nell Academy, Prince Sumaya University (EFE), Al Kindy Hospital, 6 Yard | Al Etihad Football Club, FM Talks...

• Lead and direct the team through all phases, by managing tasks based on sprints.• Suggests and implements improvements to project management.• Conduct business process analysis and identify critical issues and gaps.• Responsible of the recruitment process of 52 employees through LinkedIn headhunting.• Responsible of Budgeting for new projects.• Define and set targets and strategies to reach vison.• Observe operations and ways to reduce costs and cut expenses.• Direct and control supply chain and production processes.• Act as the company’s main adviser on all issues related to operational functions.• Responsible of the training and development of the operations team.• Ensures the team is fully functional, cooperating, and productive.• Proactively identifies and helps to resolve issues that impact achievement.

• Handle projects, manage databases, perform market research and analyze consumertrends.• Hire, train, evaluate and lead call center and tele-sales representatives.• Manage requests of walk-in clients and resolve the complaints.

• Manage and coordinate team’s day to day performance.• Determine operational strategies, by conducting needs assessments, performance reviews,capacity planning, and cost/benefit analyses.• Responsible of hiring, performance management and training & development of newemployees.

• Manage client’s requests, & scheduling appointments with mechanics.• Sell &provide in depth info about service options to customers.

• Handle and resolve customer complaints• Tele Sales, convince customers to upgrade their policies.

• Promote & sell products.• Process sales transactions.

• Plan and execute marketing campaigns.• Coordinate promotional activities.

• Assist in Management of day to day operations.• Monitor and control inventory