Responsibilities:o Round the clock monitoring of thousands of workstations and servers o Implementing backup and data recovery for all clients and verifying backup integrityo Managing all client servers in Active Directory environmento Providing server, desktop, network, hardware, and software support to all clients both remotely as well as on-siteo Implementing, monitoring, and maintaining client networkso Setting up and configuring various switches and routers and other networking deviceso Installing and configuring server roles such as DHCP, DNS, Group Policy, Hyper-V Manager, etc.o Configuring firewall ruleso Installing and configuring AppNeta devices to monitor network traffic through client networks o Performing network audits to new clients using network detective softwareo Administration of Microsoft Office 365 including but not limited to, Microsoft Exchange migration to 365, domain setup, managing users, groups, and domainso Implementing folder redirection to client siteso Installing and configuring workstation and server operating systems (Windows XP, 7, 8, Server 2008, and Server 2012)o Installing and testing Windows 10 Previewo Troubleshooting and configuring VPN for clients with multiple locationso Documenting services in SharePointExpertise includes but is not limited to the use and application of the following programs:o AutoTask, and ConnectWise Ticketing systemso Installation and configuration of Autodesk products (AutoCAD)o AVG Managed Services monitoring systemo Microsoft Office Suites (2007,2010,2013)o Creating scripts to automate tasks in Managed Services (i.e. running Ninite installer, and Sophos anti-virus client)o Sophos Enterprise Console management and administrationo Storage Craft Shadow Protect software for Backup and Recovery

Responsibilities:o Provided Tier 2 desktop support to 1,500+ end users in a networked healthcare environment.o Installed, completed troubleshooting and repairing of desktops, laptops, printers, scanner, and mobile deviceso Provided support of clinical applications to nurses, doctors, and office employeeso Monitored and maintained uptime for network devices and serverso Imaged and re-imaged desktops and laptopso Deployed new personal computers to end usersExpertise in use and application of the following software programs:o H.E.A.T ticketing systemo Sharepointo Outlooko Cerner Support and administrationo Imprivata Single Sign-ono VMware o Configuration Management Consoleo RSA Authenticationo Cisco VPNo Remote Desktop Connectiono Active Directory

Building custom computers, installs Windows XP, Vista, and 7 Operating Systems; installing Anti-Virus software for clients and perform virus removalResolving hardware failures and configuring printer settingsCoordinating shipments of non-perishable goods to international supermarketsCommunicating in Arabic with business operators in LiberiaPlanning and organizing shipments of goods, completing payroll and invoices, paying bills, balancing the business accounts

Expertise in use and application of the following software programs:LANDesk Management Suite GhostCast ServerSymantec AntivirusAccess DatabaseLotus Notes/iNotes IBM Access Connections Help Desk Ticket SystemInstalling, configuring and managing Sophos Safeguard hard drive encryption software both client and Policy Editor Installation on desktops and laptops.Providing technical service and customer service for end users computer needs, including:Installing, inspecting, restoring, and repairing system hardware and software for desktops, laptops, printers, and scannersInstallation and maintenance of antivirus software, security applications Troubleshooting and resolving networking issuesMonitoring and supporting hospital workstations domain connectivityProviding basic hospital application supportCreating data spreadsheets containing hardware and software inventoryCreating, documenting, and maintaining wireless profiles for end users Imaging and re-imaging PCsPatching network cables Creating and supporting local and domain user accounts

Duties include troubleshooting and resolving operating system issues with Windows 9x, 2000, XP, Vista, and Windows 7Monitoring and maintaining Server Operating Systems including Windows Server 2000, 2003, and 2008 Installing, examining, and troubleshooting system hardware and softwareInstalling Anti-Virus software such as MalwareBytes, Kaspersky, Microsoft Security Essentials, AVG, etc.Configuring, formatting and maintaining PC desktops, laptops, peripheral devices, and associated software; Evaluating and supporting third party clients' IT needs during site visits, installing networks for clients with remote monitoring capabilities, giving presentations and tutorials to end-users concerning their network system, software, hardware, etc. Creating data spreadsheets containing inventory and documentation of client's needs to present to Simplex-IT president Providing basic application and software guidance to customersInstalling and configuring wireless access points, CISCO switches and router.Selected as an intern for fall 2010; hired on as

Handled customer service, store maintenance, coordinated supply stocking and inventory

Built custom computers for businesses, school districts, and private individualsPerformed hardware repairs for clientsProvided customer service by answering client inquiries concerning computer systems