At Amazon, my knack for problem-solving empowers me to independently authenticate complex transactions and guide our team to precision and excellence. With a foundation in English Language and Literature from the Faculty of Arts, I excel in crafting clear, effective communication and facilitating comprehensive training that strengthens our collective capabilities.My transition to Genius Hiring showcases an expansion of my expertise, where I play a pivotal role in enhancing our employer brand, assuring the acquisition of top talent through rigorous interviewing and evaluation processes. My commitment to fostering a culture of continuous learning and risk management is evidenced by the successful training programs I developed at Etisalat Egypt, which continue to bolster employee performance and organizational growth.
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Sales TrainerOppoGiza, Eg -
Talent Acquisition SpecialistMosla Pioneers Sep 2024 - PresentCairo, EgyptI'm professional responsible for sourcing, attracting, and interviewing prospective employees to find the perfect match for a company's long-term goals. hiring the best talent for the company. covers a broader range of responsibilities, like employee relations, benefits, and compliance. -
Fraud Investigation AssociateAmazon Feb 2024 - PresentEgypt- As a Fraud Investigator, I have an excellent judgment to plan and accomplish goals and work under very limited supervision of the Manager. - My skills such as problem-solving and analytical skills are used to authenticate customers and complex transactions. - Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.- Focus to Get best solution for finishing multi task and to get my goals. -
Human Resources Team LeaderThe Hires Lab Jun 2024 - Sep 2024Cairo, EgyptMaking our Goals and Achievement for My team Get Best offers for candidates keep on target track to get progress to company so include sourcing candidates online, updating job ads and conducting background checks. knowing experience with various job interview -
Human Resources Recruiting SpecialistGenius Hiring Jan 2024 - Jul 2024Cairo, EgyptAn include sourcing candidates online, updating job ads and conducting background checks. knowing experience with various job interview formats, including phone screenings and group interviews, and I'm play an important part in building a strong employer brand for our company to ensure we attract, hire and retain the most qualified employees.Interview candidates (via phone, video and in-person) Prepare and distribute assignments and numerical, language and logical reasoning tests . Advertise job openings on company’s careers page, social media, job boards and internally ,Provide shortlists of qualified candidates to hiring managersSend job offer emails and answer queries about compensation and benefits Collaborate with managers to identify future hiring needsAct as a consultant to new hires and help them onboard -
Corporate TrainingEtisalat Egypt Feb 2022 - Feb 2024Cairo, Egypt• Develop programs and curriculum for the employee of the organization for orientation and in-job training.• Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed.• Collaborate with the company’s management to identify training needs and schedule appropriate training sessions for employees.• Develop systems to monitor and ensure employees are performing their responsibilities according to the training.• Ensure the compliance of the company’s employees to cooperate with standards and procedures during training sessions.• Provide support and mentoring for new employees while conducting an evaluation and identifying sections where improvements are needed. -
Customer Service Team LeaderEtisalat Egypt Dec 2020 - Feb 20226Th Of October, Al Jizah, EgyptAs a Customer Service Team Leader develops and delivers the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities. - Making sure that the team is achieving the required KPIs.- Training new customer service team members.- Using customer relationship management software (CRM) to document customer interactions.- Monitoring average call length and overall team volume.- Listening to individual calls to ensure quality.- Leading performance reviews for team members.- Creating intervention and improvement plans for team members.- Creating reports for the director of customer services.- Suggesting new procedures to improve customer service.- Resolving escalated customer issues.- Motivating customer service team to meet goals. -
Customer Service SpecialistVodafone Mar 2018 - Mar 2019EgyptAs a customer service representatives I often a client’s primary point of contact with the company. My duties was managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Alaa Hamdy.. Education Details
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English Language And Literature/Letters
Frequently Asked Questions about Alaa Hamdy..
What company does Alaa Hamdy.. work for?
Alaa Hamdy.. works for Oppo
What is Alaa Hamdy..'s role at the current company?
Alaa Hamdy..'s current role is Sales Trainer.
What schools did Alaa Hamdy.. attend?
Alaa Hamdy.. attended Minufiya University.
Who are Alaa Hamdy..'s colleagues?
Alaa Hamdy..'s colleagues are Nanjundamoorthy Padmanaban, Anmol Narang, Shivkumar Kumar, Jax Zhao, Subhash Balan, Rahul Tomar, Janata Fatima.
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