• Communication responsible for any technical issue between ACA and the other companies.• Technical support for all of our brands.• Responsible for loading department.• Manage the team assigned for Skoda, Hyundai and Fiat vehicles.• Interfering in technical faults diagnosis & solving the sophisticated problems.• Developing the technician's technical skills. • Ensuring high level of technical skills.• Auditing the jobs to minimize the returned ones.• Measuring and ensuring customer satisfaction.

• Results - oriented and dedicated professional is six years of experience in developing comprehensive training program and improve employee development. Demonstrated success in managing open door investigation and employee relations through multiple company team leader and facilitator who motivates and cultivates teams to achieve optimal performance. Expert in developing training materials. Curricula and material, and program.• Analyzed product failures and identified root cause and prepared resolutions for problems. Developed and trained various Workshop technicians. Managed work and ensured compliance to all standardized processes. Developed programs and analyzed internal issues and recommended corrective actions. Provided technical support to all workshop employees. Supervised effective working of technicians and maintained all equipment appropriately. Monitored customer equipment's and made necessary repair work and calibrated processes. Participated in management meetings for various operations.