Alaa Hassouna Email and Phone Number

• Control & plan various activities of operations within established policies & procedures• Solve unusual problems arising from customersthat require good judgment and on-the-spot decisions regarding cash&non-cash transactions• Supervise all activities handled by Customer Advisors / Senior Customer Advisors including cash transactions,transfers, checks, and any other operational transaction/ service.• Review and monitor branch expenses and charges. Review internal controls regarding segregation of duties,authorization of entries, opening of accounts, reconciliation, assignment of work, and security of payment systems.• Ensure proper balancing of all transactions at end of each day and review the consolidated journal of the branch• Control the main vault according to established policy and procedures• Respond to audit reviews, develop corrections & ensure the proper implementation of permanent supervision systemwithin the scope of assigned activities.• Act as the compliance officer and money-laundering correspondent of the branch• Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and MoneyLaundering,Operational Risk, and Workplace Success Guidelines whenever and wherever possible

• Supervise activities handled by Customer Advisors including cash transaction, transfers, checks, and any other operational transaction/ service.• Responsible for handling the multi-point transactions, such as bank draft issuance, certified checks, outgoing transfers, clearinghouse checks, returned checks and stop payment on cheques• Develop and train personnel to assume varied responsibilities in the area of operations• Replace the Head of Operations in maintaining the main vault and reviewing the cash transactions, if needed• Handle any tasks assigned by the Head of Operations under the umbrella of the branch operations• Respond to audit reviews, develop corrections, and ensure the proper implementation of permanent supervision system within the scope of assigned activities• Review and validate cash transactions of the branch and maintain efficiency in the branch operations• Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money laundering, Operational Risk, and Workspace Success Guidelines whenever and wherever possible

• Act as the daily contact point for all clients (individuals and corporates) in all their financial (cash/non-cash) needs• Responsible for handling customer financial transactions like deposits, withdrawals, and transfers• Responsible for printing and reviewing daily transactions reports• Manage the branch daily cash needs with branch operation head for better coordination of cash shipments betweenthe branch and central vault.• Maintain zero cash shortages and excesses at counter through the day