Develop business strategies to raise our customers’ pool, expand store traffic and optimise profitabilityMeet sales goals by training, motivating, mentoring and providing feedback to sales staffEnsure high levels of customers satisfaction through excellent serviceComplete store administration and ensure compliance with policies and proceduresMaintain outstanding store condition and visual merchandising standardsReport on buying trends, customer needs, profits etcPropose innovative ideas to increase market shareConduct personnel performance appraisals to assess training needs and build career pathsDeal with all issues that arise from staff or customers (complaints, grievances etc)Be a shining example of well behaviour and high performanceRequirements

Inform staff of job responsibilitiesPerformance expectations , client service standards, corporate policies and guidelines plan or direct spa services and programsTrain staff in the use or sale of products,programs and activities Check spa equipment to ensure proper functioning coordinate facility schedules to maximize usage and efficiency Assess employees performance and suggest way to improve work

attracts potential customers by answering product and service questions ; suggesting information about product and service opens customser accounts by recording account information maintains customer records by updating account information resolves product or service problems by clarifying the customers complain determing the cause of the problem selecting and explaining the best solution to solve the problem following up to ensure resolution

advertising and displaying items for purchase responsible for handling cash, credit cards made for purchaseskeeping track of the customers order

helping the marketing to reach its goals making the plan for the month and follow upcoordinating with the management to achieve its target in maintaining the customer satisfaction