Alaa K. Email & Phone Number

Tulsa, Ok, Us

PACs Analyst on the Enterprise imaging team supporting Northern Light Health

Remote

PACs Analyst on the Enterprise imaging team

Remote

IT Application Analyst supporting Ascension with the same job duties as previous role.

● IT Product owner for Clinical Ancillary applications in the following departmentsacross Ascension hospitals: Psychiatry, Audiology, Respiratory, Inpatient and OutpatientNursing Home care, Occupational Health and Rehabilitation.● Troubleshooted and resolved basic to moderately complex application issues and provided enduser support.● Maintained and upgraded applications on windows servers: Installed upgraded andconfigured applications on PCs● Liaison between the vendor and end clinical users. Serves as the primary contact forproduction issue notification, escalation and resolution with vendors'● Liaison between different IT departments and end clinical users● Contract management with Ascension leadership and vendors● Managed tickets and requests through ServiceNow● Provided On-Call support● Submitted and presented change requests● Lead analyst when upgrading current applications: coordinating meetings with clinical usersvendors and IT departments to define project needs and develop a plan for the upgrade● Lead analyst in Implementing new applications and training end users● Worked on multiple projects that included 2008 migration to azure, SQL upgrades and WIN10refresh

Tulsa, Oklahoma Area

Clinical specialist on the Cerner Device team, and my primary roles include being the lead on the cardiovascular solution for our ambulatory clinics as well as the lead on our downtime solution software for our 5 hospitals. My additional roles include working with printers as well as other medical integrated devices. PowerChart Cardiovascular Lead *Integrated cardiograph devices for over 50 clinics with our EMR Cerner*Built, Analyzed and tested the solution*Created the user manual and guide for the physicians and office staff*Trained Managers and office staff *Administer the server *Work with Cerner to upgrade and test the solution*Continue to be the first point of contact for the offices for support and maintenance 724 Downtime Lead*Primary lead on supporting and maintaining our 724 downtime solution for all 5 hospitals which include over 200 PCs*Monitor Daily support status emails for the PCs*Upgrading all the PCs in the health system*Supporting the 4 servers *Continuously working with Cerner to solve backend issues *Build new 724 PCs for floors which includes adding them to the servers, installing the software on the PCs and loading the PCs with the facility databases *Troubleshoot and resolve incidents that come in through our ticketing system in regards to the PCsOther Device Responsibilities:*Build and maintain backend printers *Troubleshoot and resolve incidents in regards to printers*Collected information from our front end printers and worked with Cerner to build over 200 backend printers for our Ambulatory EMR GO-Live *Created documentation for offices on backend printing *Support and troubleshoot our medication administration devices and work incidents in our ticketing system*Support and troubleshoot BMDI solutions for our hospitals

Tulsa, Oklahoma Area