o Accomplished Business Manager with a demonstrated track record of success in the high-end floral industry.o Proven ability to lead teams, drive business growth, and deliver exceptional customer experiences.o Developed and executed strategic plans to achieve a 20% increase in annual revenue.o Implemented cost-saving measures that resulted in a 15% improvement in profit margins.o Oversaw financial management, including budgeting, forecasting, and financial analysis.o Developed and executed sales and marketing strategies to increase brand visibility and attract new customers.o Recruited, trained, and supervised a team of florists, sales associates, and support staff.o Ensured compliance with regulatory requirements and industry standards.o Established robust inventory management systems to optimize procurement and reduce waste.o Mentored and coached team members, resulting in improved productivity and job satisfaction.

o Overseeing two business units, a total of 5 locations and e-commerce supporto Hire and train managers, set standards for successo Monitor sales to achieve monthly/quarterly objectiveso Control costs and manage team assignments strategicallyo Conduct store visits and evaluate on three criteria: operation, commercial, and brando Provide detailed feedback to the commercial team for buying decisionso Train store managers on brand standards and visiono Work with managers to create weekly/monthly planso Negotiate with vendors and plan in-store eventsIntroduce new KPIs for business measurement

CLUSTER STORE MANAGER COLE HAAN2014- 2018o Managed daily operations of 3 retail stores and online channels o Developed and implemented processes to increase efficiency and reduce costso Recruited and trained new employees, including store managers and sales staffo Monitored sales and inventory levels to ensure profitabilityo Conducted regular store visits to assess performance and provide feedback to management and staffo Collaborated with the marketing team to plan and execute in-store promotions and eventso Oversaw maintenance and repair of store facilities and equipment.

o Managed operations, HR, and commercial aspects of two locations: Ralph Luran flagship store and Fanar storeo Organized team responsibilities and created performance measurement toolso Managed team payroll and incentiveso Organized in-store and external activitieso Conducted recruitment and developmento Maintained customer relations through social media and face-to-face interactionso Managed stock levels and orderso Coordinated with tenders and contractors in Kuwait.Organize events (in house and outside)

o Managed operations, HR, and commercial aspects of two locations: Ralph Luran flagship store and Fanar storeo Organized team responsibilities and created performance measurement toolso Manage Men departmento Organized in-store and external activitieso Conducted recruitment and developmento Maintained customer relations through social media and face-to-face interactionso Managed stock levels and orderso Coordinated with tenders and contractors in Kuwait.

o Oversaw store operations and compliance with SOPo Successfully opened 4 new stores and relocated 1 storeo Achieved the best store performance vs. last year worldwideo Led recruitment and development effortso Managed relationships with contractors and supplierso Assisted with the opening of H&M in Kuwait Qatar and UAEo Conducted training for new store managers and associateso Implemented loss prevention and stock loss control plans