Alaa Kaaki Email & Phone Number

Barbir-Beirut

• Recruit and develop the sales team, while providing efficient training sessions, providing feedback on areas of improvement and creating and maintaining a positive and motivating work environment.• Keep the staff informed at all times regarding company performance: KPls and ensuredd that the image of the Store is displayed according to company guidelines and that the Staff were aware of this standard.• Conduct market research to identify market and fashion trends and monitored business environment including local competition and communicate this information to the Staff.• Ensure the best level of customer service recommend action plans, work ethics, knowing our clients, coordinate implementation and monitor follow up.• Follow up with the manufacture process from start to finish while handling and coordinating with the shipping and airlines companies to schedule the import and export shipments.

Beirut,Jnah

• Provided exceptional customer service and handled all complaints and resolved them at a real time.• Counted money in the cash drawers at the beginning of the sifts to ensure all the amounts were correct. In case of any issue, I resolved them independently or collectively with the management team.• Constantly monitored the surroundings to ensure the safety of the cash and minimize the loss potential.• Responsible to adopt the changing policies regarding credit card payments and implemented them accurately.• Maintain all Customer and Operational services related to customer inquiries, concerns, and requirements.• Demonstrated integrity and honesty while interacting with clients and team members and answered all the necessary inquiries.• Provide exceptional customer service while using excellent verbal communication to uphold the standards of the organization and meet client’s needs. Handled all customer complaints and resolved them at a real-time• Wrapped and bagged goods and products to ensure safe transports.

Beirut,Tarek Jdeede

• Organized and supported the progress of the work with team members while constantly monitoring and delivering value.• Understood the school’s current process and requirements and integrating sets of data into frameworks used to develop practical solutions as well as technical assistance.• Provide toilet training to the children to ensure that they move from dependency to dependent behavior.• Maintained child records, prepared reports of their daily activities and supervised their behavior. Ensured that all child conduct and behavior were in accordance with the school guidelines and policies.• Ensured outside and indoors activities were planned while maintaining safe environment.• Coordinated and assisted the teachers and ensured proper training. Supervised and monitored their daily activities to ensure they uphold school standards.

Bchamoun,Beirut

• Increased sales by 20% and improved customer service.• Managed account relationships and built strong relationship with clients; handled and resolved all customer’s complaints.• Developed and executed marketing campaigns across different medial channels while contributing to targeted email marketing campaign to enhance the brand awareness.• Responsible for identifying and researching the company’s competitors and market landscape, while gathering data to provide recommendations to the marketing team.• Communicated and collaborated with the Marketing team at different stages of the marketing funnel to optimize customer acquisition and mention