Developing and administering human resources plans and procedures that relate to company personnel.Managing all human resources related activities including recruitment, compensation, career development, counseling, performance measurement, training and personnel affairs.Initiating and coordinating goals, deadlines, and projects for relevant departments.Ensuring a safe, secure, and well-maintained facility that meets environmental, health, and security standards.Contributing to the development of HR department goals, objectives, and system.Creating and revising job descriptions as well as overseeing recruitment efforts for all personnel, including writing and placing job ads.Maintaining, developing, revising, and recommending personnel policies and procedures in order to improve operations and function of the department including employees’ customer services skills and performance.Maintaining affirmative action programs and Conducting exit interviews.Participating in administrative staff meetings and ensuring maintaining department records and reports.Maintaining company directory and other organizational charts.Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules, disciplinary actions, etc.)Supervises clerical and administrative personnel by communicating job expectations, appraising job results, and disciplining employees.Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence.Identify emerging markets and market shifts while being fully aware of new services and competition status.Motivating the employees through counseling and product knowledge education and emphasizing sales techniques while monitoring sales charts and establishing sales objectives.Assessing the strengths and weaknesses of the staff which leads to enhance their performance and work commitment.

•Managing client relationships, as well as developing new business from new and existing clients through building and maintaining a strong long lasting customers relationships.•Initiating opportunities to deliver distinctive customer service on each client interaction, including challenging client’s requests through necessary escalations if required.•Responsible for performing intermediate duties and consultations related to branch operational activities and other financial services.•Overseeing customer account management, including negotiating contracts and agreements in order to balance between customer satisfaction and maximizing bank’s profit.•Ensuring the timely and successful delivery of solutions accordingly to customers’ needs and objectives.•Collaborating with bank’s other teams and departments to identify and grow opportunities within territory.•Forecasting and tracking key account metrics and competitors main selling points.•Identifying customer needs and relating the features of the products to the benefits accrued. •Negotiating and closing deals with multiple dimensions.•Preparing and raising awareness on audit reports account and Balance confirmation certificates.•Comprehensive operational knowledge of systems and procedures. •Enforcing Dual control procedures at all times.•Providing a responsible and accurate banking service experience to customers by maintaining and applying up to the knowledge of banking policies, practices and procedures.•Ensuring all transactions and functions are carried out in accordance with laid down procedures & policies in the bank manuals and SOPs.•Implementing customer service delivery standards and providing error free and quality customer service.

•Taking personal responsibility for the establishment and maintenance of key relationships to leverage business achievement.•Assisting relationship managers in the procedures of application and cancelation of: Fixed Deposits and investment accounts, upon customer's needs and requests.•Opening and closure of all bank accounts: Current, savings, trading, personal, and corporate accounts.•Application and closure for all types of finances: Personal, Auto, commercial and credit cards.•Referring leads of business and potential customers in way of supporting relationship managers and increase the growth of the department.•Cross-selling all banks' services and products.Branch Coordinator (Reporting to Head of Branches and Priority Banking) •Assigning the key responsibility of assisting staff and coordinating projects between various branches.•Handling correspondence related to branches enquiries and issues.•Troubleshooting issues between branches and liaising with concerned departments (e.g. credit,HR, IT,.. etc).•Scrutinizing all asset documentation received from branches and rectifying any discrepancies.•Reviewing and discussed all pending loan applications with credit department to minimize resubmissions.•Assembling reports on various branches and centralized department activities.•Generating monthly reports on progress of bank applications, sources of business, discrepancies and other•Maintaining branch-level performance and error reports for management reference.•Flagged relatively larger discrepancies in errors or escalating problems to line manager •Maintain up-to-date awareness of Sharia, Compliance, Legal and other guidelines for self and team Acting Relationship Manager for Dubai Police•Conducting seminars and presentations to brief bank's products and services for new joiners of the

•Conducting seminars and presentations to brief bank's products and services for new joiners of the Dubai police force.•Providing professional and expert advice on products and services to all high valued customers in Dubai Police and business leads to other units to ensure that business opportunities are realized.•To be able to apply concepts and techniques of selling a range of services in an ongoing relationship context.•Awareness of bank strong selling points as well as the competitors to increase the sense of persuasion•Arrangement of welcome packs and the delivery for high profile customers of Dubai Police.

• Greeting and executing requests for all visiting customers and guiding them to the right department.• Comprehensive awareness of bank’s divisions /departments, their functions and the products & services they’re responsible for.• Maintaining custody and delivery of returned cheques, uncollected cheque books, ATM (visa electron) & Covered cards, bounced cheques & Captured Cards.• Issuance of ATM debit cards, and all bank accounts statements.• Preparing reference letters, liability letters, and clearance letters.• Register every transaction & work process in a manual register and in excel sheets before setting a frequent report of all achievements.• Assessing in additional training needs & train new joiners.