1- Design, optimize and enhance operational procedures to increase operational efficiency, automate tasks, enhance reliability and reduce errors.2- Setting payment collection goals and targets for the cash collection teams.3- Implementing cash collection policies and procedures to avoid excessive outstanding credit.4- Creating and implementing a strategy to improve the collection of outstanding credit.5- Collaborate with internal teams to achieve our objectives.6- Conducting… Show more 1- Design, optimize and enhance operational procedures to increase operational efficiency, automate tasks, enhance reliability and reduce errors.2- Setting payment collection goals and targets for the cash collection teams.3- Implementing cash collection policies and procedures to avoid excessive outstanding credit.4- Creating and implementing a strategy to improve the collection of outstanding credit.5- Collaborate with internal teams to achieve our objectives.6- Conducting internal audits to ensure compliance with regulatory requirements related to operational risk. Show less

• Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.• Defining business requirements and reporting them back to stakeholders.• Budgeting and tracking the CM1% growth.• Working on P&L to assure the target's success rate.• Elaborate the details of the project like net revenue% and the metrics that are affecting on it.• Ensuring that the product is functioning well as it is designed for, in addition to ensuring the product… Show more • Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.• Defining business requirements and reporting them back to stakeholders.• Budgeting and tracking the CM1% growth.• Working on P&L to assure the target's success rate.• Elaborate the details of the project like net revenue% and the metrics that are affecting on it.• Ensuring that the product is functioning well as it is designed for, in addition to ensuring the product delivered satisfies the user requirements.• Delivering a quality presentation on the topics like project status, application designs as well as business requirements.• Working on the fraud process and develop it.• Creating the merchant’s monthly invoices Show less

• Led the operations team and assured the quality and efficiency of the operation processes.• Managed growth projects and develop use cases, gather/compose business requirements, and facilitate/execute user acceptance testing, document standard operating procedures.• Supported performance metrics development and implementation by assisting in identification of industry standards, success determinants, and expectations.• Implemented new processes and workflows to improve the growth… Show more • Led the operations team and assured the quality and efficiency of the operation processes.• Managed growth projects and develop use cases, gather/compose business requirements, and facilitate/execute user acceptance testing, document standard operating procedures.• Supported performance metrics development and implementation by assisting in identification of industry standards, success determinants, and expectations.• Implemented new processes and workflows to improve the growth rate for the company.• Set the team OKRs and created the needed dashboards to measure the success rate.• Evaluated data, and improved reporting procedures.• Set up Tableau dashboards and worked on performing statistical analysis.• Analyzed the customer interactions with the service &recommend future modifications for new productfeatures. Show less

• Became the main point of contact and manage the relationship between the local & regional Glovo team and the content provider.• Executed the regional strategic plans.• Assured the quality and efficiency of the content activation process and follow up on KPIs.• Monitor the achievements of SLAs on the activation funnel.• Led the training on the content tools for the provider and update them with any new features.• Managed the onboarding and offboarding accesses for the… Show more • Became the main point of contact and manage the relationship between the local & regional Glovo team and the content provider.• Executed the regional strategic plans.• Assured the quality and efficiency of the content activation process and follow up on KPIs.• Monitor the achievements of SLAs on the activation funnel.• Led the training on the content tools for the provider and update them with any new features.• Managed the onboarding and offboarding accesses for the providers using internal tools• Monitor Salesforce workflow and follow-up on the content activation cycle. Show less

• Worked on the conversion rate optimization to be 11.5% from 10.8%.• Increased growth% at the end of Q4 by 131% in some cities in Egypt.• Increased the average daily order growth% in Q4 by 54% in some cities.• Decreased content cancellation reasons% from 1.58% to 1.28%.• Found on monthly basis discoveries’ leads to put them on the application and track their performance.• Worked on analysis to improve the application performance Like Quiero analysis.• Led big projects… Show more • Worked on the conversion rate optimization to be 11.5% from 10.8%.• Increased growth% at the end of Q4 by 131% in some cities in Egypt.• Increased the average daily order growth% in Q4 by 54% in some cities.• Decreased content cancellation reasons% from 1.58% to 1.28%.• Found on monthly basis discoveries’ leads to put them on the application and track their performance.• Worked on analysis to improve the application performance Like Quiero analysis.• Led big projects in Glovo like SuperGlovo and Carrefour.• Implement all marketing campaigns on the application like shawarma week, FD week and Egyptian week.• Coordinated the stores pinning on the application.• Maximized the contribution of each category in terms of conversion and retention• Drove actions with cross-functional teams to increase assortment coverage (Growth, Sales, AM)• Optimized the big partners' menus. Show less

• Manage real-time fleet capacity and lead the communication between them for ongoing orders.• Monitor and manage the live operation to ensure a great user experience.• Gave structured and actionable daily feedback to ops managers.• Ensure a smooth operation by coordinating communication with live ops support.

• Led the activation of our Co-Marketing plans with partners and analyze the results for further optimization.• Implement long-term marketing plans and strategies.• Managed the marketing budget with the GM.• Led the social media and content strategy, BTL/ATL and activations• Ensure efficient communication of marketing activities to the sales team.• Execute the plans to maximize user base growth within the agreed investment targets.