-Develops Healthy Customer Relationship.-Acts as a Customer Advocate and point of contact.-Upsell services and products with the brand image-Review customer complaints and concerns and seek to improve the customer experience.-Achieve a financial target based on customer retention and products and services upselling.-Drive Customer Success outcomes by driving adoption and increasing active usage.-Conduct periodic touch points to measure customer satisfaction and product deployment levels.-Proactively review customer consumption VS purchase to help customers optimize their investment.-Drive Customer Success outcomes by driving adoption and increasing active usage.-Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers-Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers-Work with customer to programmatically measure success 8 operationalize business cadence through regular communication along with thoughtful Quarterly BusinessReviews-Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products-Partner with internal Account team on cross-sell, up-sell and renewal opportunities-Collaborate with peers to share best practices on Adoption, Enablement & Change Management-Share customer success stories & related ROI

-Develops Healthy Customer Relationship.-Acts as a Customer Advocate and point of contact.-Upsell services and products with the brand image-Review customer complaints and concerns and seek to improve the customer experience.-Achieve a financial target based on customer retention and products and services upselling.-Drive Customer Success outcomes by driving adoption and increasing active usage.-Conduct periodic touch points to measure customer satisfaction and product deployment levels.-Proactively review customer consumption VS purchase to help customers optimize their investment.-Drive Customer Success outcomes by driving adoption and increasing active usage.-Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers-Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers-Work with customer to programmatically measure success 8 operationalize business cadence through regular communication along with thoughtful Quarterly BusinessReviews-Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products-Partner with internal Account team on cross-sell, up-sell and renewal opportunities-Collaborate with peers to share best practices on Adoption, Enablement & Change Management-Share customer success stories & related ROI

-Developing, maximizing, and maintaining long-term relationships with potential and existing clients to enhance customer satisfaction, customer retention, and company sales. -Monitor clients’ accounts and ensure customer satisfaction. -Navigate, guide, and solve the clients' inquiries regarding the platform and any of the company’s processes. -Reroute inquiries to the appropriate team when necessary. -Initiate outreach to new customers to onboard them to the platform. -Track payments and ensure all processes are in order so as not to exceed the appropriate timeframe. -Onboarding new customers to the platform and ensuring all requirements are acquired.

-Aiding customers after their onboarding process to ensure platform utilization and customer success. -Monitoring the progress of platform utilization by the new customers and filling any gaps for them.-Training new hires for the billing and customer success team.-Tracking and handling billing requests along with the accounting team. -Overseeing sheets' updates by the accounting team for billing.-Sending monthly invoice reports to customers.-Backup for support and sales team. -Using CRM tools to organize and complete onboarding for customers. -Handling escalated customer requests for billing.

-Aiding customers with their onboarding process to ensure platform utilization and customer success. -Tracking and handling billing requests along with the accounting team. -Tracking payments for customers and following up on delayed payments when needed.-Updating sheets used by the accounting team for billing. -Sending monthly invoicing reports to customers.-Backup for support and sales team. -Using CRM tools to organize and complete onboarding for customers. -Email support for billing requests.-Email support for new customers' requests.

-Support and coordinate sales team by managing schedules, filing important documents and communicating relevant information-Ensure the adequacy of sales-related equipment or material-Arrange for creation and distribution of presentations and supporting documents to help sales team generate business leads-Respond to complaints from customers and give after-sales support when requested-Store and sort data in electronic form and present reports-Attend essential sales training meetings and develope an understanding of all the company's services and products-Inform clients of unforeseen delays or problems-Monitor the team’s progress, identify shortcomings and propose improvements-Assist in the preparation and organising of promotional material or events-Onboarding the customers onto our product as well as training them to use it-Use and manage CM data-Tracking billing requests-Updating accounting documents and maintaining records-Reporting bugs in the platform and testing once bug fixes are deployed.

• Overall responsibility of the 2D department.• Supervising chats, emails, and Facebooks interactions with customers.• Assigning the right designer with the set of skills required for the project.• Assessing individual refund cases with the proper action to take.• Making sure the design delivery process is in a timely and professional manner.• Leading the customer service team to ensure a well-covered customer experience.• Brainstorming business development ideas to help improve the company's process.• Handling escalated cases to avoid future cancellations.• Training newcomers.• Conducting training material for my team to ensure quality standards are met.• Monitoring the CS teams’ calls and giving feedback through quality sheets.

Ensuring project delivery from start to finish through our process,• Following up on delayed projects.• Ensuring the customer experience is up to standards.• Following up on customers' satisfaction or objection.• Handling the refund cases and all escalated complaints.• Taking consultation calls to cover for the sales team.

Online & offline classes for corporates’ employees.• Instructing students through the material and explaining each lesson throughout the level.• Practicing and answering any questions regarding the curriculum.• Following up through moderated WhatsApp groups with the participants.

-Handled the page’s interactions; comments and chats.-Aided in ads structure.-Prospected clients through Facebook groups and sent custom-made offers.-Aided in bookings.

Overall responsibility for solving the customer’s issues over the phone within a reasonable time frame to keep the customer satisfied and pleased with the network. Giving solutions to other departments such as 1st line technical care, and if not applicable then the call is transferred to us to solve the issue directly with the customer.

-Prospecting clients through cold calls to get leads.-Advertising properties on social media platforms and other real estate websites.-Booking appointments with the sales manager/owner with clients.-Following up on requests through Whatsapp groups.