Alaa Shaker Email & Phone Number

Cairo, Egypt

Control and plan various activities of operations within established policies and procedures.Monitor and control work flow to improve productivity. Maintain the quality, systems, and structure of the customer advisors Supervise all activities handled by Customer Advisors / Senior Customer Advisors including cash transactions, transfers, checks, and any other operational transaction/ service. Maintain close relationship with customers; assist in handling and resolving the customers’ complaints and problem.Ensure proper balancing of all transactions at end of each day and review the consolidated journal of the branch.Solve unusual problems arising from customers that require good judgment and on-the-spot decisions regarding operational cash & non-cash transactions.Review and monitor branch expenses and charges. Review internal controls regarding segregation of duties, authorization of entries, opening of accounts, reconciliation, assignment of work, and security of payment systemsDevelop and train personnel to assume varied responsibilities in the area of operations. Act as the compliance officer and money-laundering correspondent of the branch.Act as the logistical correspondent of the branch and manage the applications purchasing orders, delivery, stock management and consumption process through the relevant reports.

• Responsible for handling presentation from our business partners, ensuring sufficient and complete briefing and managing jobs in the workflow system with good customer services to meet service level agreement• Trained and responsible for handling Global Banking and Markets (GBM), Retail Banking and Wealth Management (RBWM), HSBC Technology and Services (HTS) and Global Private Banking (GPB) requests• Ensure a high quality of work by consistently taking responsibility for one's own work, reviewing it against quality standards• Guarantee delivery of projects according to specification by regularly monitoring project requirements, planning and managing production• Ensure that output is consistent with HSBC Global Publishing Services’ standards and consistently seek to achieve and raise the quality benchmark• Coordinate with other team managers to ensure consistency of delivery. And liaise with work stream/technical subject matter experts on matters of delivery, whenever necessary• Ensure a steady improvement in one’s skills and capabilities by supporting, planning and attending collaborative work and in-house cross-training opportunities, and assisting direct manager in developing one’s annual and quarterly training plan

Naser City, Egypt

• Review all financial entries and transactions• Calculates sales representatives’ commissions• Generates sales analysis data monthly for performance monitoring• Handling all the withholding tax receipts of the customers• Preparing reconciliation for salary tax purposes on a monthly basis• Calculate employees’ monthly salaries, overtime and allowances• Responsible for employees’ social and medical insurance payments• Administrate all financial issues with suppliers, clients and banks• Assists with monthly close processes to increase accuracy of recording financial transactions and analyzing results in a timely manner

Accountant at CTC part of Multi M.group for heavy equipment, furniture and metal manufacturing

Bachelor Of Commerce (B.Com.), Commerce

High School