Alaa Tarek Email & Phone Number

Riyadh, Saudi Arabia

Senior Business Analyst - Microsoft Dynamic 365. - CRM Customization project undertaken in collaboration with a fintech company in Riyadh.- Collaborated with stakeholders across departments to customize CRM sales modules, including lead process creation, assignment, and qualification, as well as opportunity management.- Designed goal management features, defining goal hierarchy, setting targets and target roles, and implementing incentive calculation with set periods for goals and notifications.- Developed and implemented workflows for automated bulk uploads from direct sales and partners, improving efficiency.- Integrated third-party platforms to boost sales profits and customized stock management within the CRM.- Designed dashboards and reports to provide insights into sales performance, opportunity pipeline view, and competitor records, facilitating decision-making.- Utilized Agile methodology for project management, ensuring timely delivery of solutions.

Heliopolis, Cairo, Egypt

Requirement Gathering and Analysis:• Collaborating with stakeholders and business teams to identify customer needs, regulatory obligations, and business goals to gather and analyze requirements. Process Design and Documentation:• Designing the process flow, considering customer experience, efficiency, and compliance requirements.Regulatory Compliance:• Collaborating with compliance teams to ensure compliance with laws and regulations and implement controls and processes to mitigate risks associated with fraud and money laundering.System Integration and Technology:• Collaborating with IT teams to define system requirements, interfaces, data flows and integration with the core banking systems, and identity verification solutions.User Acceptance Testing (UAT):• Coordinate with business users and testing teams to develop test scenarios and test cases for UAT.Performance Monitoring and Optimization:• Monitoring key performance indicators (KPIs) such as processing time, customer abandonment rate, and error rates.• Identifying pain points in the process and working with stakeholders to implement improvements.

Mohandessin - Giza

- Advised on data collection and statistical methods to verify the reliability of findings.- Participated in requirements meetings and data mapping sessions to understand business needs.- Analyzed large datasets, drawing meaningful conclusions and providing actionable recommendations.

El Mohandesen -

Junior Project Manager for the following projects:• MORATGAGE PLUS• FAWRAY- Built relationships with stakeholders through outstanding client management skills.- Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.- Tracked and communicated project status, timelines, and action items from project inception to delivery.- Achieved high client satisfaction through consistent delivery and communication.

Sheikh Zaid / Cairo /Egypt

- Encouraged students to work together to complete projects and solve problems.- Kept class records current with attendance information and student grades.- Helped doctors with lesson plan development, class preparation, and student mentoring, improving overall department attainment.- Offered individual tutoring, homework help, and exam support.- Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.

Busines Information Management, Information Technology, A+

Ranked 3rd of the top Students - GPA 3.6 Excellent With Honors

Bachelor Of Business Information Management, Information Technology, A+

Bachelor degree from: CANADIAN INTERNATIONAL COLLEGE - EGYPT Ranked 3rd of the top Students - Excellent with Honors