Alaa Yakan Email and Phone Number
Alaa Yakan work email
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Alaa Yakan personal email
20 years automotive industry experience accumulated in multiple Canadian Provinces and with different Corporations, automotive dealers and private garages.In the last 10+ years I have transitioned from a full time automotive technician role into a full time management role. My service experience and trade knowledge helps me to properly manage the available human resources which allowed an efficient, professional and speedy service to our customers and helped grow our sales.Conveying a clear picture of what to some might be a very complicated, technical or foreign issue with complete clarity and honesty is something I take pride in.As a leader in the automotive industry, I have a proven track record of recruiting and training top talent, and helping them achieve their career goals. My ability to identify individuals with potential, followed by hands-on training, has led to many employees exceeding their expected KPIs and advancing in their careers.In addition to my recruitment and training skills, I have a strong background in managing operations to increase profitability and sales growth. I am skilled in identifying areas for improvement and implementing process improvements to increase efficiency and productivity. My experience in the automotive industry has allowed me to develop a keen sense of customer needs and preferences, which I use to drive sales and grow business.My leadership style is collaborative and motivational, and I believe in leading by example. I work closely with my team to establish clear goals and expectations, and provide ongoing feedback and support to ensure their success. I am passionate about the automotive industry and committed to delivering exceptional service and value to our customersI have completed college courses in Quality and Supply Chain Management, as well as additional courses in automotive diagnostics and repair, management, safety, and tire care. I have also obtained certifications through respected industry associations like TIA and learned from leading figures in the field, such as Chris Collins.I look forward to future challenges, possibilities and opportunities to learn and advance in my career.
Canadian Tire Corporation
View- Website:
- canadiantire.ca
- Employees:
- 18836
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Operations ManagerCanadian Tire Corporation Dec 2022 - PresentCarling, Ontario, Canada-Leading the establishment and organization of a new automotive department at the largest Canadian Tire shop and store in Canada-Developing and implementing operational strategies to optimize productivity, efficiency, and profitability-Working closely with other managers to ensure seamless integration and collaboration between various members of the team-Recruiting and managing a high-performing team of technicians and support staff, setting clear expectations, providing… Show more -Leading the establishment and organization of a new automotive department at the largest Canadian Tire shop and store in Canada-Developing and implementing operational strategies to optimize productivity, efficiency, and profitability-Working closely with other managers to ensure seamless integration and collaboration between various members of the team-Recruiting and managing a high-performing team of technicians and support staff, setting clear expectations, providing ongoing coaching and development, and fostering a positive and motivating work environment-Setting up and optimizing processes for the automotive department, including inventory management, scheduling, maintenance, customer service, and quality control-Analyzing financial and operational data to track performance and identify areas for improvementEstablishing and tracking KPIs for the automotive department, and implementing continuous improvement initiatives to meet or exceed targets-Utilizing strong sales skills and automotive knowledge to directly contribute to the department's revenue growth-Providing exceptional customer service to increase customer satisfaction, loyalty, and referrals-Developing and implementing targeted sales strategies to increase revenue and profitability, such as upselling and cross-selling services and products-Building and maintaining strong relationships with customers, vendors, and other stakeholders to drive growth and promote the department's reputation as the best Canadian Tire garage in the country Show less
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Service ManagerCanadian Tire Corporation Aug 2022 - Dec 2022Mississauga, Ontario, Canada-Transitioned from managing a Canadian Tire location in Arnprior to managing a location in Mississauga for the same dealer, demonstrating loyalty, adaptability, flexibility, and a strong work ethic-Conducted a thorough analysis of the new location's operations, including staffing, inventory management, service offerings, customer base, and financial performance, to identify areas for improvement and opportunities for growth-Collaborated with key stakeholders, including the… Show more -Transitioned from managing a Canadian Tire location in Arnprior to managing a location in Mississauga for the same dealer, demonstrating loyalty, adaptability, flexibility, and a strong work ethic-Conducted a thorough analysis of the new location's operations, including staffing, inventory management, service offerings, customer base, and financial performance, to identify areas for improvement and opportunities for growth-Collaborated with key stakeholders, including the dealer, vendors, and team members, to gather feedback and insights on the current operations and potential areas for improvement-Developed a comprehensive plan to address identified areas for improvement, outlining specific process improvements and training programs to increase efficiency and productivity-Prioritized the most impactful areas for improvement and implemented changes quickly and effectively, with minimal disruption to ongoing operations-Recruited, trained, and developed a high-performing team of technicians and support staff, fostering a positive and motivating work environment Show less
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Service ManagerCanadian Tire Corporation Mar 2019 - Aug 2022Arnprior, Ontario, Canada-Leading a team of technicians to provide high-quality automotive services to customersManaging the day-to-day operations of the service department, including scheduling, customer service, and inventory management-Ensuring the service department is compliant with all safety and environmental regulations-Developing and implementing service policies and procedures to optimize efficiency and customer satisfaction-Providing technical expertise and guidance to technicians… Show more -Leading a team of technicians to provide high-quality automotive services to customersManaging the day-to-day operations of the service department, including scheduling, customer service, and inventory management-Ensuring the service department is compliant with all safety and environmental regulations-Developing and implementing service policies and procedures to optimize efficiency and customer satisfaction-Providing technical expertise and guidance to technicians to help diagnose and repair complex automotive issues-Working with other departments to coordinate and promote sales and service offerings-Negotiating with vendors to secure competitive pricing for parts and supplies, resulting in cost savings for the department and increased profitability-Maintaining accurate records and reports to track department performance and identify opportunities for improvement, while analyzing the data and implementing process improvements to meet or exceed KPIs on a consistent basis-Keeping up-to-date with industry trends and market shifts to ensure the department remains competitive -Developing and executing marketing campaigns to increase customer loyalty and attract new business-Leading by example, setting clear expectations and goals for team members, and providing ongoing training and development opportunities to ensure the department operates at peak performance Show less
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Assistant Service ManagerCanadian Tire Corporation Aug 2013 - Feb 2019Carling, Ontario, Canada- Overseeing the service and repair operations of the workshop with proper allocation of jobs to appropriate service personnel ensuring timely delivery and proper quality of repair- Interact with customers, gather feedback to ensure repairs are done to meet expectation levels and customers complaints resolution- Earning and retaining customer trust and loyalty while proactively developing and retaining key customer accounts- Continuously update an original service… Show more - Overseeing the service and repair operations of the workshop with proper allocation of jobs to appropriate service personnel ensuring timely delivery and proper quality of repair- Interact with customers, gather feedback to ensure repairs are done to meet expectation levels and customers complaints resolution- Earning and retaining customer trust and loyalty while proactively developing and retaining key customer accounts- Continuously update an original service advisor training manual written by myself and used as a daily operational manual by all the front staff- Licensed TIA Instructor professionally trained and educated by "Tire Industry Association"- Certified Ontario Drive Clean service advisor - Ensure the team meets sale targets for service, labor and tire sales- Prepare quotations and final costs for all repair works, source and locate parts and tires - Ensure all the required approvals and documentations are in place while issuing and authorizing warranty repairs- Carrying out quarterly billing checks and inventory audits- Assisting in setting the schedule and processing payroll for roughly 30 employees- Employee conflict resolution- Provide training to employees regarding chipped keys, blade cutting and chip programming- Ensuring a hazard-free work environment at all times as a member of the Workplace Safety Board and the service department's safety officer - Maintaining the garage's equipment- Offer technical and operating training to new and existing recruits- Diagnose and repair complex tasks wherever technical expertise and in depth knowledge is required Show less
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Service Manager / Head MechanicClinique D'Auto Jul 2009 - Aug 2013Gatineau, Quebec- Managed a small business with a three bays garage and two technicians. Responsibilities extended to service advising, costumer service, performing repairs, parts ordering, billing and inventory.- Serviced a fleet of taxi cabs for a local cab company and maintained a small healthy clientele- Helped develop a good reputation within the community that helped a small family owned business to grow and stay in operation to this day- Offered unparalleled personalized customer… Show more - Managed a small business with a three bays garage and two technicians. Responsibilities extended to service advising, costumer service, performing repairs, parts ordering, billing and inventory.- Serviced a fleet of taxi cabs for a local cab company and maintained a small healthy clientele- Helped develop a good reputation within the community that helped a small family owned business to grow and stay in operation to this day- Offered unparalleled personalized customer service to insure future business and possible well deserved referrals Show less
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Automotive TechnicianFord Motor Company May 2008 - Jul 2009Lincoln Heights, Ontario- Driveability / Engine Performance- Engine Repair / DTC Diagnostics- Fuel Systems- Brake Systems- Suspension and Steering- Drivetrain- Alignment- Heating and Cooling- General Maintenance- Tire Care / TPMS Diagnostics -
Automotive TechnicianMidas Car Care Centre May 2006 - May 2008Ottawa, Canada Area- Exhaust Systems- Brake Systems -
Automotive TechnicianSubaru Canada Inc Jul 2004 - May 2005Calgary, Canada Area- Driveability / Engine Performance- Engine Repair- Suspension and Steering- Alignment- General maintenance
Alaa Yakan Skills
Alaa Yakan Education Details
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Mechanical Engineering
Frequently Asked Questions about Alaa Yakan
What company does Alaa Yakan work for?
Alaa Yakan works for Canadian Tire Corporation
What is Alaa Yakan's role at the current company?
Alaa Yakan's current role is Operational Manager at Canadian Tire.
What is Alaa Yakan's email address?
Alaa Yakan's email address is al****@****tire.ca
What schools did Alaa Yakan attend?
Alaa Yakan attended University Of Ottawa.
What are some of Alaa Yakan's interests?
Alaa Yakan has interest in Career Advancements, Management Training.
What skills is Alaa Yakan known for?
Alaa Yakan has skills like Maintenance And Repair, Technical Support, Customer Service, Customer Satisfaction, Customer Retention, Service Management, Automotive Repair, Automotive Parts, Automotive Sales Training, Automotive Products, Sales Management, Operations Management.
Who are Alaa Yakan's colleagues?
Alaa Yakan's colleagues are Mike Kelley, Jayden Kikernik, Chris Tessier, Dawn Undefined, Kyle Mcinnis, Matthew Pich, Minghai Lan.
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