A brief overview of your career and skills. Here's a draft: "As a dedicated hospitality professional with over 10 years of experience in the tourism and hotel industry, I have consistently demonstrated strong leadership, customer service excellence, and operational expertise. I specialize in managing restaurant operations, resolving customer issues, and leading high-performance teams in prestigious hotel environments such as Four Seasons and Royal Savoy. My background in delivering seamless dining experiences, handling diverse clientele, and ensuring exceptional guest satisfaction makes me an asset to any hospitality team. I am passionate about service improvements, team training, and driving operational success."
Four Seasons Hotel, Sharm El-Sheikh
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CaptainFour Seasons Hotel, Sharm El-Sheikh May 2021 - PresentOversee the dining area to ensure smooth operations and guest satisfaction.Monitor the timely delivery of food to tables, ensuring no delays in service.Handle guest complaints and ensure issues are resolved quickly and effectively.Coordinate between the kitchen and dining area for efficient service delivery
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SupervisorSoho Square, Sharm El Sheikh Jan 2020 - May 2021مصرSupervised restaurant operations and attended daily Food and Beverage meetings.Conducted staff meetings and training sessions to update team members on new procedures andexpectations.Ensured all employees were performing their tasks effectively and efficiently.Collected and addressed guest feedback on food and service quality, resolving any issues promptly.Managed staff schedules and monitored vacations to maintain smooth operations
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CaptainRoyal Savoy Sharm, El-Sheikh Hotel Oct 2018 - Jan 2020Took orders from guests and entered them into the Micros system.Monitored table service and ensured accurate billing and payment collection.Ensured tables were attended to and guests received a seamless dining experience.
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HostTulip Club & The Popular Square Dec 2017 - Oct 2018Greeted and welcomed guests upon arrival, ensuring they had a positive first impression.Managed guest seating arrangements to ensure a smooth and efficient flow of service.Coordinated with the kitchen and wait staff to ensure timely food delivery.Assisted in handling guest inquiries and resolved any issues to maintain high levels of satisfaction.
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WaiterSierra Sharm El Sheikh 2017 - 2018Took customer orders and ensured timely service by coordinating with the kitchen staff.Processed customer payments and handled any issues related to orders.
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Host AssistantSera Sharm, El Sheikh Hotel Aug 2016 - Dec 2017Delivered food to tables and cleared them after service.Supported the host team in ensuring guest satisfaction and a smooth dining process.
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Host AssistantHeliopolis Village, North Coast Oct 2013 - Oct 2014Managed table settings and assisted with guest seating.Delivered food to tables and cleared them promptly to maintain smooth service flow.
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Host AssistantNile Hotel, Sohag Jan 2013 - Sep 2013Assisted in managing guest seating arrangements and food delivery.Ensured tables were ready for new guests and maintained cleanliness.
Alaa Ali Education Details
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Higher Institute For Tourism And Hotels, SohagRestaurants Management
Frequently Asked Questions about Alaa Ali
What company does Alaa Ali work for?
Alaa Ali works for Four Seasons Hotel, Sharm El-Sheikh
What is Alaa Ali's role at the current company?
Alaa Ali's current role is Captain Order | Tourism & Hospitality Expert.
What schools did Alaa Ali attend?
Alaa Ali attended Higher Institute For Tourism And Hotels, Sohag.
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